HR - Payroll Support (Mon-Fri Days)

Position Summary:The Payroll & Benefits Support role provides first-line service to employees and managers through RainCity’s payroll ticketing system and supports accurate, timely, and confidential payroll and benefits processing. This position ensures employees are paid correctly, their benefit enrollments and changes are completed on time, and eligibility is verified according to collective agreements and organizational policy.

The role requires strong customer service orientation, urgency, and accuracy, as well as the ability to manage multiple priorities in a complex unionized environment. RainCity operates with several collective agreements and a variety of benefit packages, including the Municipal Pension Plan (MPP). The Payroll & Benefits Support position is part of RainCity’s Human Resources Centre of Excellence (COE), working closely with Payroll, HR Operations, and Finance to ensure consistency and compliance across all pay and benefits functions. This position reports directly to the Manager, Payroll & Benefits.

Job Competition # job2026.438Closing Date: Midnight, November 26, 2026
Job: Payroll & Benefit Support
Department: Payroll-Finance
Position Type: Temproray, Full-Time, 1.0 FTE, end date April 30, 2027Hours: 80 hours bi-weekly Salary Range: $65,977.60 annually Schedule: Monday – Friday: 8:30am – 5:00pm, with 30-minute unpaid break. Hybrid with 1 to 2 days in the office. Start Date As soon as possible

A clear British Columbia Vulnerable Sector Criminal Record Check for working with vulnerable adults and/or children is a condition of employment with RainCity Housing. Applicants must be willing and able to receive a clearance under the Criminal Record Review Act.
QualificationsOur mission is to advance social equity by building upon the strengths of our community and of each individual. We are looking for employees who will be dedicated to helping fulfill our mission. Many forms of education and experience are valued, including volunteering, and lived experience of mental health/substance use/homelessness. Minimum education and experience include:


Post-secondary education or a diploma in Business Administration, Accounting, Human Resources, or a related field
Completion of National Payroll Institute (NPI) Payroll Compliance Practitioner – Payroll Fundamentals 1
Experience in a service or ticket-based support environment where responsiveness and accuracy are key
Strong attention to detail and the ability to manage confidential and time-sensitive information with discretion and urgency
Proficiency in Microsoft 365, including Excel formulas, lookups, and pivot tables
Excellent customer service skills, clear written and verbal communication, and consistent follow-through
Strong organizational and time-management skills, with proven ability to work in a high-volume, deadline-driven environment
Experience working in a unionized setting with multiple collective agreements, as well as with excluded employees subject to different pay structures and benefit packages
Understanding benefit eligibility requirements and how they differ across collective agreements
Experience with benefit administration, including the Municipal Pension Plan (MPP), and familiarity with portability requirements under the Health Employers Association of British Columbia (HEABC)
Experience with Dayforce or another HRIS or payroll system is an asset but not required
Familiarity with payroll processes, benefits reconciliation, or financial data entry is an asset
An equivalent combination of education, training, and experience will be considered


Competencies:
Accuracy and Accountability
Takes personal responsibility for ensuring every payroll and benefits transaction is complete, accurate, and properly documented. Double-checks details before submission and corrects errors quickly when they occur. Understands that even small mistakes can have significant impacts on employees.

Customer Service and Communication
Responds promptly and respectfully to payroll and benefits inquiries. Uses clear, plain language and follows through until the issue is fully resolved. Keeps employees informed, even when the answer is still pending. Balances empathy with the need to maintain consistency and policy compliance.

Judgment and Problem Solving
Recognizes when an issue requires escalation and when it can be resolved independently. Uses available information to make sound decisions and applies policy consistently. Looks for the root cause of recurring issues and brings forward suggestions to prevent them.

Organization and Follow-through
Manages multiple tasks and deadlines without losing sight of accuracy. Keeps clear records of actions taken and ensures no requests are left unresolved. Anticipates workload peaks, such as payroll cut-offs and benefit enrollment periods, and prepares accordingly.

Collaboration and Learning
Works closely with Payroll, HR Operations, and Finance as part of the HR Centre of Excellence. Shares information openly and supports others when needed. Seeks feedback, learns from mistakes, and stays up to date on payroll, benefit, and pension administration requirements.

Equity and Respect
Demonstrates fairness, confidentiality, and respect in all interactions. Understands that employees rely on the payroll and benefits team for both accuracy and dignity in how issues are handled.
Ability to understand, communicate and support the mission and values of RainCity Housing, and the models/methods of supporting clients including the principles of Housing First and Harm Reduction

Demonstrates anti-racism knowledge and skills to support racialized communities, including knowledge of Canada’s historical and on-going colonialism and its impact on Indigenous peoples.
Demonstrates anti-discrimination knowledge and skills to support equity seeking groups, including the 2SLGBTQA+ community, people who use drugs and alcohol, people living with mental health issues and sex workers.
List of duties

Responds to payroll and benefits inquiries through the ticketing system, ensuring accurate, timely, and professional service, and escalates complex issues to the Manager, Payroll & Benefits
Maintains employee information in the payroll system and verifies data for accuracy and compliance with collective agreements and internal policies
Assists with the biweekly payroll process, including timecard review, validation, and correction of discrepancies prior to payroll cut-off through off cycle requests
Administers multiple benefit programs, including those for both unionized and excluded staff, ensuring that enrollments, changes, and terminations are processed accurately and on time
Checks eligibility and contribution rules for various collective agreements and benefit packages, ensuring correct coverage and deductions for each employee group
Administers and monitors the Municipal Pension Plan (MPP), ensuring enrollments, terminations, and contribution adjustments are submitted promptly and in compliance with plan rules
Manages portability of seniority, benefits, and pension service for employees joining RainCity from other HEABC employers, ensuring all supporting documentation and forms are processed correctly
Tracks and reconciles benefit deductions and contributions and provides accurate information for claim processes, including WorkSafeBC, ICBC, and long-term disability claims
Collaborates with Finance and HR Operations during audits and reconciliations to ensure alignment between payroll, benefits, and accounting records
Liaises regularly with timekeepers and program managers to ensure they have the tools, training, and guidance needed to maintain accurate scheduling and time entry, minimizing manual corrections during payroll cut-off
Identifies recurring issues through ticket trends and recommends process improvements, templates, or training updates to strengthen consistency and efficiency
Maintains strict confidentiality, demonstrates urgency when handling payroll or benefits tasks, and ensures compliance with legislative, policy, and collective agreement requirements
Participates in continuous improvement initiatives within the HR and Payroll COE to enhance service quality, system reliability, and employee experience