Hightide - Program Manager (Mon-Fri Days)

Position Summary
The Program Manager oversees program development and the daily operations of the site and program. The Manager develops, implements, monitors, and evaluates the program policies, procedures, and practices. The Manager is responsible for hiring, dismissal, discipline, and performance evaluation of direct service staff. The position also provides support and direction for program support workers, ensuring that program mandate, policies and procedures are followed. The Manager promotes the interests of tenants and the program in the community and ensures that the program is maximally integrated and coordinated with other systems of care. The Manager is part of the leadership team and works closely with other program managers, the Building Operations team, and administrative staff.

COMPETITION #: Job2026.436
APPLY BY: Midnight, November 30, 2026
POSITION TITLE: Program Manager
PROGRAM: Hightide
POSITION TYPE: Full-time, 1.0 FTE, 80 bi-weekly hours.
EMPLOYEE GROUP: Excluded
SALARY: $82,596.80 annually ($39.71 hourly)TERM: Temporary until June 30, 2027, or return of incumbent.
START DATE: As soon as possible
SCHEDULE: General hours are Monday – Friday: 8:30AM – 5:00PM
Participation in the After-Hours On-Call rotation becomes a mandatory condition of this position. This includes evening, overnight, weekend, and holiday coverage as scheduled. As per Employment Standards, managers are excluded from the sections of the Act dealing with overtime entitlement.

A clear British Columbia Vulnerable Sector Criminal Record Check for working with vulnerable adults and/or children is a condition of employment with RainCity Housing. Applicants must be willing and able to receive a clearance under the Criminal Record Review Act.

Program Summary
Opened in April 2019, Sechelt Modular housing provides 40 units of single room occupancy (SRO) housing to low-income individuals 19 years of age or older who live in the community, have a history of homelessness and who need additional support services to maintain housing. This supported housing program is staffed by a combination of support workers, including an Indigenous Cultural Liaison Support Worker and a Peer Services Support Worker.

Each unit contains a private bathroom with toilet, shower, and sink, as well as a kitchenette. The building has 24/7 staffing, with a minimum of two staff working on site to maintain the building, deliver programs, support tenants, and ensure a safe environment within the building. The program supports also include an onsite kitchen facility and a cook to prepare at least one hot meal per day. The building also has custodial, home support and facilities management staff.


QUALIFICATIONS

B.A. in a relevant health discipline or equivalent experience.


Training in supervisory and/or managerial functions.
Four (4) years of recent related experience with women living with mental health issues, substance use and/or are at risk of being homeless.
One (1) year in a supervisory, preferably managerial, capacity.
Or an equivalent combination of education, training, and experience.
A valid Standard First Aid with CPR/AED Level C certificate or Intermediate First Aid (formerly Occupational First Aid Level 2)
Class 5 driver’s license with acceptable driving record.


Required Skills, Abilities & Knowledge

Plan and direct a supported housing program.
Understand, interpret, explain, and apply municipal, provincial, and federal policy, law, regulation, and court decisions governing RainCity Housing’s community housing program.
Present proposals and recommendations clearly, logically, and persuasively.
Prepare clear, concise, and comprehensive correspondence, reports, studies, and other written materials.
Consult effectively with managers to develop solutions to complex organizational and people management issues.
Exercise sound, expert independent judgment within policy guidelines.
Exercise tact and diplomacy in dealing with sensitive, complex, and confidential personnel issues and employee situations.
Influence work group processes to build commitment to program principles and goals and ensure a cohesive and collaborative staff team.
Translate theory and principles into workplace systems that ensure daily practice is aligned with theory/principles.
Knowledge of the strengths-based recovery model for people with a mental illness.
Knowledge of the bio-psychosocial addictions model, including the transtheoretical model of change, harm reduction, motivational interviewing and relapse prevention and intervention strategies.
Detailed knowledge mental health diagnoses, medications, treatment, and support resources.
An understanding of best practices associated with supporting sex workers and harm reduction practices.
Knowledge of Indigenous community and health resources.
Basic sound knowledge of relevant physical health issues (e.g. HIV and Hepatitis C), including diagnoses, treatment, and support resources.
Create and construct effective relationships with the neighbourhood to ensure the project is maximally integrated into the community.
Knowledge of the housing continuum, including market, subsidized and supported housing systems, including different program models.
Demonstrates understanding of oppression and marginalization, specifically as related to women (trans and cis), sex workers, and Indigenous people and people living with a mental health and/or substance use issues.