HR Admin

Reports To: Senior HR Manager, India (line); US-based HR & Benefits Manager, North America (day to day direction)

Responsibilities

Indicators of Effective Delivery

1. NOAM HR Support Desk
Run the NOAM HR ticket queue day to day. Log, assign, chase, and close every request, and make sure nothing sits unassigned, closed early, or with the wrong team.

·        Every ticket has a named owner within one working day.

·        Tickets closed within agreed timeframes, and only once complete.

·        Weekly queue report shared with the HR & Benefits Manager and Payroll.

2. New Starters and Onboarding
Prepare onboarding for every new NOAM employee and clinician: offer letter, signed role profile, new starter form, and HR set up passed to Payroll in good time, so nobody starts before HR and Payroll know about them.

·        Payroll notified of every new starter before day one.

·        Onboarding packs complete, with no missing documents.

·        Benefits information given to every eligible hire on day one.

3. Right to Work: Form I-9 and E-Verify
Prepare and check Form I-9 and run E-Verify for all workers, within the legal deadlines. Document examination is completed onshore or through an approved remote process. Track reverification dates and use shared team access, never personal logins.

·        100% of I-9s completed on time.

·        E-Verify run for every worker, with cases closed within deadlines.

·        Reverification tracked with no lapses.

4. Employment Verifications and Background Checks
Answer employment verification requests from lenders, landlords, and agencies, and track background checks and screening before placement, escalating any adverse result to the HR & Benefits Manager.

·        Verification requests answered within agreed timeframes.

·        Background checks complete before start dates.

·        Adverse results escalated the same day.

5. Benefits Administration
Process benefits enrolments, changes, terminations, open enrolment, and COBRA notices. Answer routine questions on cards and cover, working with brokers, carriers, and Payroll.

·        Enrolments and terminations processed before the carrier deadline.

·        COBRA notices issued within the legal timeframe.

·        Payroll deductions match carrier records each month.

6. Workers' Compensation
Log every workplace injury report, notify the carrier and broker within the required timeframe, and keep the claims log current. Collect records from clients and clinicians, track return to work, and keep claim and audit documents in one place.

·        Every injury reported to the carrier on time.

·        Claims log complete and current, with loss data available on request.

·        Injured workers contacted promptly and kept informed.

7. State Audits and Agency Notices
Keep evidence ready for state audits, such as Greenstaff HomeCare licensing audits. Log every agency notice, including unemployment claims, and pass it to the HR & Benefits Manager before its deadline.