HPC Services Specialist

Viridien (www.viridiengroup.com) is an advanced technology, digital and Earth data company that pushes the boundaries of science for a more prosperous and sustainable future. With our ingenuity, drive and deep curiosity we discover new insights, innovations, and solutions that efficiently and responsibly resolve complex natural resource, digital, energy transition and infrastructure challenges.

Job Summary

We are looking for a motivated candidate to join our global HPC team. This is an opportunity to strengthen practical experience across Linux, high-performance computing, cloud technologies, automation and modern IT operations while working alongside experienced HPC specialists.

Your main role involves providing applications support to external clients. This includes tasks like installing, configuring, troubleshooting, patching, and upgrading Viridien software solutions and the underlying infrastructure services. Additionally, you'll need to be mobile for around 25% of your time, with assignments ranging from one week to one month. Alongside software support, you'll also handle hardware and operating system installations, troubleshooting, and support, specifically within a Linux environment.

You will also be expected to participate in the innovation and development of new technologies, work with other team members to implement new features, and to help automate and analyze problem resolution.

As a HPC Services Specialist, you will collaborate with like-minded individuals who are passionate about cutting-edge technology and innovation to solve the world's most complex challenges.

Key Responsibilities

• Install, configure, and validate Viridien software and HPC solutions, including onsite installation and integration for external clients' on-prem environments, as well as Viridien SaaS platform solutions.
• Support the day-to-day monitoring, troubleshooting and resolution of support tickets, providing remote application support and HPC assistance to external clients.
• Participate in Viridien software release building and validation.
• Engage with clients to understand their technical requirements and propose suitable Linux & HPC solutions.
• Create and maintain clear technical documentation, knowledge articles, operating procedures and handover notes.
• Contribute to system improvements, automation and the development of efficient operational tools and processes.
• Follow IT service management, change control, health and safety, security and quality processes.
• Supporting the Sales team's activities, including assisting with RFPs and client proposals as required.

Qualifications and Experience

• Degree in any of the following disciplines: Computer Science, Computer Engineering, Computer Information Systems or related computing subjects.
• 1-3 years of experience in relevant fields is preferred.

Skills and Competencies

Essential

• Good working knowledge and hands-on experience in installing, configuring, and administering Linux operating systems, preferably in an HPC environment.
• Practical experience in installing and supporting Linux-based applications.
• Experience with Linux scripting languages (e.g., Bash, csh, Python).
• Experience with virtualization and containerization technologies on Linux (e.g., KVM, Proxmox, Docker, Singularity).
• Good understanding of IP networking, TCP/IP, DNS, DHCP, PXE, and firewalling concepts.
• Flexibility to travel and work on assignments abroad as required.
• Fast and effective problem-solving skills and a methodical approach to work.
• An enthusiastic attitude towards learning and flexibility to adapt to new challenges or changes in direction.
• Good time-management skills, with the ability to plan and meet project deadlines.
• Effective communication.

Desirable

• Experience with HPC hardware installation and maintenance (Servers/Storage/CPU/GPU).
• Experience with job scheduling solutions (e.g., Slurm, PBSPro).
• Knowledge of database installation and administration (e.g., MongoDB, MySQL, PostgreSQL).
• Knowledge of some of the following: Puppet, GitLab, OpenStack, Kickstart, Kubernetes, CI/CD, Zabbix, etc.
• Knowledge of license manager under Linux.
• Advanced scripting and automation (e.g., Perl, Terraform, Ansible).
• Certifications (e.g., LPIC-1/2, CompTIA Linux+, ITIL Foundation) or equivalent.

Why work with us?

• Learning and development: A range of technical training is provided throughout your career journey with us. Continuously develop professional and leadership skills
• Initial 21 days of annual leaves
• Hybrid work arrangement
• Confidential employee assistance program to support our staff covering mental health, counselling, wellbeing, legal & financial issues

#LI-JC

Our Hiring Process

At Viridien, we are committed to delivering a respectful, inclusive, and transparent recruitment experience.

Due to the high volume of applications we receive, we may not be able to provide individual feedback to every applicant. Only candidates whose qualifications closely match the role criteria will be contacted for an interview. We do, however, aim to share personalized feedback with those who progress to the first round of interviews and beyond.

We are also dedicated to ensuring that our hiring process accessible to all. If you require any reasonable adjustments to fully participate in the application or interview stages, please don’t hesitate to contact your recruiter directly.

We see things differently. Diversity fuels our innovation, we value the unique ways in which we differ, and we are committed to equal employment opportunities for all professionals.