Houseperson/Room Attendant

Overview

The Houseperson/Room Attendant is responsible for responding to the needs of Housekeeping, Management, Front Desk, Dispatch, and guest service calls while ensuring the standards of cleanliness in assigned units and public areas are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service. This position assists in maintaining AAA Four Diamond Standards throughout the resort. The Houseperson/Room Attendant must follow required procedures for handling, cleaning, disposing, or moving objects and materials, as well as the cleanup of blood, infectious materials, or body fluids containing blood, in accordance with OSHA Bloodborne Pathogen Standards. They will assist in maintaining the AAA Four Diamond Standards

They will always conduct themselves in manner which supports the Core Values of Sunriver Resort: Trust, Open & Honest Communication, and Commitment.

He/She/They shall strive to deliver exceptional service to all internal and external guests at all times. In this role, they are responsible for exemplifying the Sunriver Resort Culture and actively supporting our Vision and Mission to be the destination of choice for our guests, owners, and associates.

Responsibilities

Houseperson Duties:

• Provides prompt response to all service calls
• Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious people). Reports all safety incidents to on-duty supervisor.
• Acts with responsibility towards all company property, supplies and equipment
• Responsible for delivery of requested guest items
• Keeps van/houseman vehicles always stocked and orderly
• Responds to any applicable guest, front desk or housekeeping request as needed
• Receives and stores incoming freight accurately and promptly
• Maintains effective organization, layout, cleanliness, security, upkeep and maintenance of all storage closets and facilities
• Keeps accurate and legible records of all services
• Provides accurate key control and effective security for all keys, buildings and vehicles
• Responsible for properly stripping homes, ensuring all used linens and amenities are properly collected for laundering
• Assist housekeeping staff with bed making and room‑turnover tasks
• Collect and dispose of trash from rooms, common areas, and designated routes
• Use a leaf blower to keep exterior entryways, patios, and walkways clean and free of debris
• Deliver propane to assigned units safely and promptly, ensuring proper handling and placement

Housekeeping Duties:

• Maintains cleanliness of resort property. Cleans all accommodations within Caldera Springs, lobbies, lounges, restrooms, corridors, stairways, locker rooms and other work areas
• Assists with cleanliness of public facilities including Lake House and Forest House as needed
• Cleans and sanitizes all designated areas to Sunriver Resort standards
• Perform deep cleans of properties
• Exterior sweeping and cleaning of outdoor furnishings
• Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor
• Acts with responsibility towards all company property, supplies and equipment
• Changes soiled linens on beds and makes beds following the resort protocol
• Keeps housekeeping caddy clean, stocked and orderly always
• Dusts and polish furniture and equipment
• Empties wastebaskets and transport other trash and waste to disposal
• Replenishes supplies such as drinking glasses, guest amenities, linens, and bathroom linens
• Dusts window blinds
• Follows through on lost and found procedures. No articles shall be removed from occupied rooms. Absolute respect for guest property should always be exercised.
• Washes windows, walls, ceilings, and woodwork, waxing and polishing as needed
• Operates various mechanized cleaning equipment, such as vacuums, polishers, buffers, etc.
• Clean wash basins, mirrors, commodes, tubs, and showers daily
• Report any needed repairs immediately to supervisor (such as leaky faucets or toilets, loose tile, broken windowpanes, missing nuts or screws, beds needing repair, etc.)

Qualifications

• Must be able to work in a variety of weather conditions (rain, wind, snow, heat);
• Must be able to walk, climb into and out of and operate a vehicle frequently, with occasional stair climbing.
• Must be able to repetitively lift, push, pull & carry up to 15 lbs., frequently up to 25 lbs. and occasionally up to 75 lbs.
• Must be able to twist, bend and squat frequently; kneel or crawl occasionally; infrequently climb a ladder
• Must be able to perform repetitive hand & arm movements, pushing and pulling and simple grasping frequently, squeezing, overhead reaching & fine manipulation occasionally.