Hostess

Job Location:

Souq Waqif Boutique Hotel By Tivoli

Tivoli Hotels & Resorts is a collection of luxury hotels and resorts set in idyllic beaches and cosmopolitan locations, from iconic destinations in Europe to the Middle East, and from Brazil to Asia. We are timeless, dedicated, and distinctive — evoking a time when hotel stays were grand experiences and travel meant life slowed down for a while.

Founded in 1933, Tivoli’s long-standing heritage is built on extraordinary service, authentic local experiences, and a genuine dedication to the art of hospitality. If you share a passion for making every guest feel they have arrived somewhere truly special, Tivoli is where your story belongs.

Job Description – Hostess

Hotel: Tivoli Hotels & Resorts
Department: Food & Beverage
Position: Hostess
Reports To: F&B Supervisor

Job Summary

As a Hostess at Tivoli Hotels & Resorts, you are responsible for providing a warm, professional, and memorable welcome to all guests. You will ensure the smooth coordination of restaurant reservations, seating arrangements, and guest interactions while maintaining the highest standards of hospitality and service excellence in accordance with Tivoli brand standards.

Key Duties and Responsibilities

• Welcome and greet all guests warmly and professionally upon arrival, ensuring a positive first impression.
• Escort guests to their designated tables and assist with seating arrangements according to their preferences and restaurant availability.
• Manage restaurant reservations, including telephone inquiries, booking confirmations, cancellations, and special requests.
• Maintain an organized and accurate reservation system to ensure efficient table allocation and restaurant operations.
• Coordinate with the Restaurant Supervisor and service team to ensure smooth guest flow and timely seating.
• Provide guests with accurate information regarding restaurant menus, promotions, operating hours, and hotel facilities.
• Recognize VIP guests, repeat guests, and special occasions to deliver personalized and attentive service.
• Handle guest inquiries, concerns, and requests promptly and professionally, referring matters to management when necessary.
• Ensure the restaurant entrance, hostess station, menus, and reception area are clean, organized, and presentable at all times.
• Maintain effective communication with the Food & Beverage team regarding reservations, guest preferences, and special arrangements.
• Assist in coordinating group bookings, special events, and restaurant promotions when required.
• Maintain professional grooming, appearance, and conduct in line with Tivoli Hotels & Resorts standards.
• Follow all hotel policies, standard operating procedures, and health and safety regulations.
• Perform other duties as assigned by the Restaurant Manager or departmental management.

Qualifications and Experience

• Previous experience in a Hostess or Guest Relations position, preferably within a hotel or upscale restaurant.
• Previous experience in a luxury hospitality environment is an advantage.
• Excellent verbal communication and interpersonal skills.
• Good command of written and spoken English; additional languages are an advantage.
• Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment.
• Knowledge of restaurant reservation systems and basic computer applications is preferred.
• Professional appearance, positive attitude, and a guest-oriented approach.
• Ability to work flexible shifts, including weekends and public holidays.

Key Competencies

• Strong customer service orientation
• Excellent communication and interpersonal skills
• Teamwork and cooperation
• Attention to detail
• Organizational and time management skills
• Problem-solving and adaptability
• Professionalism and cultural awareness
• Ability to work effectively under pressure

General Responsibilities

• Consistently deliver high standards of guest service in line with Tivoli Hotels & Resorts expectations.
• Maintain confidentiality of guest information and hotel operations.
• Comply with hotel policies, procedures, grooming standards, and safety requirements.
• Participate in departmental meetings, training programs, and development activities.
• Support the Food & Beverage team in achieving departmental service and guest satisfaction objectives.

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