Help Desk Specialist
Waco, TX, United StatesYesterday
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Key details
- Location
- Waco, TX, United States
- Work style
- Onsite
- Level
- Entry level
- Experience
- 1–2 yrs
- Function
- Customer success & Support
- Focus area
- other
- Posted
- Yesterday
Skills
active directoryazureintunemicrosoft 365microsoft officetechnical support
About the role
Company Name: Texas Farm Bureau Casualty Insurance Company | Department: Information Systems
This position is responsible for providing first line technical support for employees with regard to corporate business needs.
MAJOR RESPONSIBILITIES AND AUTHORITY
Research and understand the logic of complex individual computer programs and systems.
Conduct walk-thrus and provide overview training to end users.
Report status on assigned projects.
Provide after-hours problem resolution as required.
Troubleshoot and resolve problems with corporate equipment hardware and software.
Escalate problems/work orders to appropriate personnel as needed.
Communicate with vendors for problem resolution as needed.
Update and resolve helpdesk work orders per established procedures.
Provide recommendations for improvements to procedures.
Manage multiple projects and requests simultaneously.
Comply with the Certified Fleet Operation requirements of the Company Driving and Safety Policy.
Other duties as assigned.
MINIMUM POSITION QUALIFICATIONS
Associate degree or above in a computer related field 1-2 years’ experience.
Strong problem solving abilities.
Ability and willingness to learn and extend skills.
Strong oral and written communication skills.
Proficient in use of Microsoft Office software required for this job.
Proficiency in the following technical skills:
PC Operating Systems
PC Hardware
Printer Hardware
Microsoft Office 365 Application Software
Microsoft Intune
Azure
Mobile Device Operating Systems
Access Manager
Active Directory
CICS
Willing to travel as required.
Ability to type 30 WPM without errors.
Valid Texas driver’s license and driving record at the time of hire which would not place the employee on probation, or disqualify the employee from Certified Fleet Operator status under the Company Driving and Safety Policy.
PHYSICAL REQUIREMENTS
Use of PC, telephone, copy machine, fax, and other office equipment over six (6) hours per day.
Extended periods of sitting and concentration.
Occasional bending, twisting, crouching, pulling, pushing, lifting, and moving items weighing up to 30 lbs.
WORKING CONDITIONS
Occasional long, irregular hours.
Occasional travel by auto or other public transportation.
Work to be conducted in office environment owned or leased by company.
This position is responsible for providing first line technical support for employees with regard to corporate business needs.
MAJOR RESPONSIBILITIES AND AUTHORITY
Research and understand the logic of complex individual computer programs and systems.
Conduct walk-thrus and provide overview training to end users.
Report status on assigned projects.
Provide after-hours problem resolution as required.
Troubleshoot and resolve problems with corporate equipment hardware and software.
Escalate problems/work orders to appropriate personnel as needed.
Communicate with vendors for problem resolution as needed.
Update and resolve helpdesk work orders per established procedures.
Provide recommendations for improvements to procedures.
Manage multiple projects and requests simultaneously.
Comply with the Certified Fleet Operation requirements of the Company Driving and Safety Policy.
Other duties as assigned.
MINIMUM POSITION QUALIFICATIONS
Associate degree or above in a computer related field 1-2 years’ experience.
Strong problem solving abilities.
Ability and willingness to learn and extend skills.
Strong oral and written communication skills.
Proficient in use of Microsoft Office software required for this job.
Proficiency in the following technical skills:
PC Operating Systems
PC Hardware
Printer Hardware
Microsoft Office 365 Application Software
Microsoft Intune
Azure
Mobile Device Operating Systems
Access Manager
Active Directory
CICS
Willing to travel as required.
Ability to type 30 WPM without errors.
Valid Texas driver’s license and driving record at the time of hire which would not place the employee on probation, or disqualify the employee from Certified Fleet Operator status under the Company Driving and Safety Policy.
PHYSICAL REQUIREMENTS
Use of PC, telephone, copy machine, fax, and other office equipment over six (6) hours per day.
Extended periods of sitting and concentration.
Occasional bending, twisting, crouching, pulling, pushing, lifting, and moving items weighing up to 30 lbs.
WORKING CONDITIONS
Occasional long, irregular hours.
Occasional travel by auto or other public transportation.
Work to be conducted in office environment owned or leased by company.