Healthcare IT Specialist

Description

SUMMARY

The Healthcare IT Specialist provides dedicated, independent technical support for Three Rivers Health Center and associated Health operations. Reporting to the IT Director and funded through the health budget, this position prioritizes Health technology needs, supports clinical and administrative systems, and maintains availability consistent with Health operating hours and holiday schedules. The position troubleshoots complex technical issues, supports electronic health records and other healthcare applications, and coordinates with the IT team to maintain secure, reliable technology services.

PRINCIPAL ACTIVITIES & RESPONSIBILITIES:

• Serves as the primary on-site IT support resource for Health operations, prioritizing clinical and administrative requests and communicating service status to Health leadership.
• Independently diagnoses and resolves advanced hardware, software, peripheral, connectivity, and user access issues; escalates issues requiring broader infrastructure or security authority.
• Supports electronic health record (EHR), practice management, and other healthcare-specific applications, including user troubleshooting, workflow support, and vendor coordination.
• Provides technical support for medical, dental, pharmacy, and related clinical technology, including device connectivity and coordination with equipment vendors.
• Coordinates system installations, upgrades, testing, maintenance, and technology projects to minimize disruptions to patient care.
• Administers routine user accounts, permissions, workstation setup, and technical onboarding/offboarding within approved IT security procedures.
• Maintains service tickets, system documentation, asset records, and clear records of troubleshooting and resolution activities.
• Protects patient and organizational information by following HIPAA-related safeguards, confidentiality requirements, and CTCLUSI cybersecurity policies.
• Identifies recurring problems and recommends improvements to Health technology reliability, workflows, and end-user training.
• Collaborates efficiently and effectively while consistently demonstrating professionalism and maintaining positive, respectful relationships with internal teams, external partners, and Tribal members.
• Other duties as directed by management.

LEVEL OF AUTHORITY & RESTRICTIONS

• This position requires working independently without overseeing others, with minimal authority in decision-making.

PHYSICAL & MENTAL DEMANDS

• Requires the ability to manage competing priorities and moderate stress arising from urgent service requests and clinical operations.
• Requires prolonged computer use, sitting, standing, walking, and manual dexterity to install and troubleshoot equipment.
• Must be able to lift, carry, push, or pull equipment weighing up to 40 pounds, with assistance as needed.
• Requires close vision, attention to detail, and the ability to communicate effectively with technical and nontechnical users.

WORKING CONDITIONS & ENVIRONMENT

• Work is performed primarily on-site in Health Center clinical and administrative settings, with frequent interruptions and competing priorities.
• Follows the Health Center holiday schedule and established operational hours; occasional evening or weekend support may be required.
• May encounter patient care areas and must follow applicable infection prevention, privacy, and facility safety procedures.
• Must be willing and able to travel locally and within the CTCLUSI service delivery area as needed.

Requirements

MINIMUM JOB REQUIREMENTS

• Must be 25 years of age or older per our vehicle use policy.
• High School Diploma or equivalent.
• Associate degree in Information Technology, Computer Science, Information Systems, or a related field, or an equivalent combination of education and relevant experience.
• Minimum three (3) years of progressively responsible experience in technical support, systems administration, or a related IT field.
• Experience supporting electronic health record systems, healthcare applications, or comparable specialized business systems.
• Strong working knowledge of Windows, Microsoft 365, workstation hardware, networks, and advanced troubleshooting.
• Ability to diagnose, prioritize, and resolve complex issues independently with limited on-site technical supervision.
• Knowledge of healthcare information privacy, confidentiality, and information security practices.
• Must have a valid driver’s license and be able to be insured to drive Tribal Government vehicles.
• Ability to communicate clearly and effectively in English, verbally, in writing or by other acceptable means.
• This position is considered a non-covered role per the CTCLUSI Background Investigations Policy. A state criminal background check and fingerprint-based background check will be required as a condition of employment.
• This position is subject to pre-employment and other authorized drug and alcohol testing in accordance with company policy.
• Must have employment eligibility in the U.S.
• Indian preference will be observed in the hiring process.