Head of Customer Success & Professional Services

ANYbotics

United States4d ago

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Key details

Location: United States
Work style: Hybrid
Level: Lead / Staff+
Job type: Full-time
Experience: 5–8 yrs
Function: Customer success & Support
Focus area: other
Posted: 4d ago

Skills

customer successindustrial automationperformance managementroboticsstakeholder managementtroubleshooting

About the role

ANYbotics is a fast-growing tech company dedicated to shaping the future of mobile robotics across multiple industries. Join our highly talented and motivated team of more than 200 people and work on cutting-edge robot technology.

The Opportunity

As a Head of Customer Success & Professional Services for the US, you will lead and grow our US post-sales team. You will take over an established team of 3 field engineers, develop them further and grow the team as our US business expands. You will own the delivery of our robotic fleet deployments across North America, from contract signature to operational autonomy and long-term value.
This is a player-coach role in a growth phase. You will lead key customer projects yourself and work on site with customers, while strengthening the processes, tools and standards that let the team scale. You will be the senior representative of ANYbotics’ delivery organization in the region and the trusted partner for customer stakeholders from site operators to the C-suite.

The Market & Our Technology

ANYbotics brings robotics into industrial environments where safety, uptime and operational reliability matter most. Our customers are large asset operators and service providers using our solution for autonomous inspection and monitoring across sectors including chemicals, oil and gas, rail, wind energy, mining and construction.

Our offering combines the robot platform, inspection payloads, charging systems, autonomy and software into a complete inspection solution. We have proven both the technology and the customer value through long-term deployments and are now focused on scaling our products and platform globally.

Your Contributions

Team leadership & growth: Lead and develop the existing US team of customer success & field services, and grow it in line with business demand. Recruit and onboard new team members, and foster a high-performance team culture.

Field engineering operations: Own deployment, commissioning, maintenance and support operations in the US. Plan and allocate field capacity across parallel projects, ensure high utilization and quality of execution.

Fleet roll-out & program management: Own the US project portfolio. Lead strategic multi-site roll-outs personally where needed, and ensure all projects have clear plans, scope, budget, milestones and governance with the customer.

Value realization & performance management: Ensure every customer has a value realization plan with defined use cases, success criteria and KPIs. Run or oversee Quarterly Performance Reviews and make the value delivered visible to customer leadership.

Stakeholder & escalation management: Act as senior point of contact for key US accounts and as the escalation point for operational and customer issues. Drive adoption and change management within customer organizations.

Processes & scalability: Strengthen and standardize the processes, playbooks, reporting and tooling needed to scale delivery in the US, aligned with our global Customer Success organization in Switzerland.

Cross-functional collaboration: Work closely with Sales on expansion opportunities and pre-sales feasibility, with Support on case resolution, and with Product and R&D to feed customer and field insights back into the product.

Your Profile

Experience: 5+ years in customer success, field service or technical project delivery, ideally in robotics, industrial automation or complex technical systems in industrial environments.

Leadership: 3+ years of people management, ideally leading distributed field teams. Experience growing and scaling an existing team is a strong plus.

Project & Customer Success background: Proven track record of leading multi-site, multi-stakeholder deployments and taking ownership of customer outcomes and value realization.

Stakeholder management: Confident with senior stakeholders and skilled at driving adoption in industrial environments such as oil and gas, chemicals or utilities.

Technical depth: Hands-on technical understanding of robotic or automated systems, able to lead troubleshooting and support your engineers in the field.

Data-driven: You manage your team and customers with KPIs and use data to build a clear business value story.

Education: Degree in Engineering or a related technical field

Travel & Location: Based in the US with authorization to work in the US. Willing to travel up to 50%, mainly within North America, and comfortable working directly in customer environments.

Mindset: Hands-on and accountable leader who develops people and scales teams, able to operate in a fast-growing company and a distributed setup with headquarters in Switzerland.

We offer you a very exciting and dynamic work environment, the opportunity to become part of a fast-growing company and an ambitious team that is on a mission to change the industrial inspection market, a chance to leverage your experience and bring in your own ideas, a fair market salary, an attractive employee stock ownership plan, and a job in the city of Zurich.

Agency Policy: We are not currently partnering with external search firms or recruitment agencies. Any profiles or resumes submitted to ANYbotics employees without a prior written agreement will be considered public disclosure and the property of ANYbotics, involving no liability or fee for subsequent hiring.