Guest Services Shift Leader - Four Seasons Resort Mallorca at Formentor (Season 2027)

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Welcome to Four Seasons Resort Mallorca at Formentor. Perched on the spectacular Formentor Peninsula, surrounded by the Mediterranean Sea and the breathtaking landscapes of Mallorca, Four Seasons Resort Mallorca at Formentor is a truly extraordinary place to work. Originally opened in 1929, this iconic retreat has been reimagined following an extensive restoration, reopening in August 2024 as Four Seasons’ first resort in Mallorca. Set within a vast private estate, the Resort combines its rich heritage and poetic charm with contemporary luxury and the warm, authentic spirit of Spanish hospitality. Here, nature, history and exceptional service come together to create an inspiring environment for both our guests and our people. Join our team and become part of the story of Formentor — a place where careers are shaped by meaningful experiences, genuine connections and the opportunity to deliver the exceptional, every day.

About the role
The Shift Leader is the first point of contact for guests arriving at the hotel and plays a crucial role in delivering a warm welcome and lasting impression. Responsible for greeting guests, assisting with entry and transportation, and coordinating with bell staff and valet services, the Shift Leader ensures a seamless arrival and departure experience while upholding the highest standards of hospitality and service. 

What you will do:

• Greets guests who arrive by private car, taxi, or limo by opening their car door and welcoming them to the hotel. 

• Assists guests descending from cars and issues appropriate valet parking ticket to guests who want car parked 

• Gives verbal greeting to guests arriving or departing on foot. 

• Opens hotel doors for all guests. 

• Escorts guests to their rooms delivering their luggage upon check-in and picks up luggage from room upon departure. 

• Unloads guest luggage from car, tags it and issues claim tickets to the guest. 

• Loads guest luggage to car upon their departure. 

• Assures the smooth flow of traffic on the drive by directing guest cars and taxis to the appropriate positions. 

• Provides guests with directions, recommendations, and information about the city and its attractions. Hails taxis as needed. 

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. 

• Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, etc. 

• Greets all guests passing through Front Door and offers them assistance if needed. 

• Provides a high level of cleanliness on the driveway and hotel entrance. 

• Works harmoniously and professionally with co-workers and supervisors. 

• Ability to project an image of friendliness, professionalism, and willingness to provide personalized services to guests. 

• Ability to work closely with the Front Office. 

• Ability to keep the Front Desk well informed as to any guest problems, special requests, complaints, etc. 

• Ability to maneuver luggage carts, heavy and awkward crates around the hotel. 

• Ability to report deficiencies noted in guest room and on guest floors to the Front Desk staff. 

• Ability to respond properly in any hotel emergency or safety situation. 

• Ability to perform other tasks or projects as assigned by hotel management and staff.