Guest Services Lead
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Key details
- Location
- Kirkland, WA, United States
- Work style
- Onsite
- Level
- Senior
- Experience
- 2–5 yrs
- Function
- Customer success & Support
- Focus area
- other
- Posted
- 1w ago
Skills
cash handlingcustomer servicesanitation
About the role
THE ROLE
As the leader of our front-end operations, this position is responsible for customer service, cash handling, store operations, and personnel development. We seek individuals who are dependable, team-oriented, and motivated to uphold our high-quality standards while contributing to a welcoming, service-driven environment.
MORE ABOUT WHAT YOU’D DO
Maintains high-quality standards in customer service, cash handling and store operations; ensures efficient operations and effective coordination of front-end activities.
Oversees store operations and ensures standards are maintained in absence of the Guest Services Team Leader and Store Director team.
Ensures health, safety and sanitation guidelines are followed while working with all products.
Effectively maintains and coordinates front-end staffing to best service guests; tracks attendance and takes action as needed.
Ensures effective communication between the front-end and other departments.
Oversees cash handling procedures; transfers money to cash tills; pulls tills at shift end; ensures accuracy of the safe.
Leads and readily participates in product promotions and focuses.
Provides outstanding customer service and readily communicates product information to increase sales and meet revenue goals; uses product information to increase sales and best service guests.
Leads by example and provides team members with clear expectations and timely feedback.
Trains Front End Team Members and provides performance feedback, coaching and counseling.
Prevents internal and external loss
Successfully performs all duties of a Journeyperson Checker.
Demonstrates dependability and flexibility; meets attendance requirements.
Performs other duties as assigned by the Guest Services Team Leader or Store Director Team.
WHAT WE’RE LOOKING FOR
Minimum two years supervisory experience preferred.
Minimum one year Checker experience required; excellent checking skills necessary; superior customer service skills essential.
Comprehensive knowledge of grocery store operations a must.
Strong leadership skills.
Demonstrates good judgment. Effectively assesses situations and information, takes appropriate action.
Proven success as a team leader and member
Demonstrates a high-level of self-motivation; takes initiative; problem solves.
Possesses comprehensive product information with a proven history of using knowledge to train team members and best service to guests
Proven history of personnel development.
Ability to effectively delegate and follow-through.
Exceptional customer service skills.
Superior communication skills.
Excellent time management and organizational skills.
Proven ability to positively affect sales generation
As the leader of our front-end operations, this position is responsible for customer service, cash handling, store operations, and personnel development. We seek individuals who are dependable, team-oriented, and motivated to uphold our high-quality standards while contributing to a welcoming, service-driven environment.
MORE ABOUT WHAT YOU’D DO
Maintains high-quality standards in customer service, cash handling and store operations; ensures efficient operations and effective coordination of front-end activities.
Oversees store operations and ensures standards are maintained in absence of the Guest Services Team Leader and Store Director team.
Ensures health, safety and sanitation guidelines are followed while working with all products.
Effectively maintains and coordinates front-end staffing to best service guests; tracks attendance and takes action as needed.
Ensures effective communication between the front-end and other departments.
Oversees cash handling procedures; transfers money to cash tills; pulls tills at shift end; ensures accuracy of the safe.
Leads and readily participates in product promotions and focuses.
Provides outstanding customer service and readily communicates product information to increase sales and meet revenue goals; uses product information to increase sales and best service guests.
Leads by example and provides team members with clear expectations and timely feedback.
Trains Front End Team Members and provides performance feedback, coaching and counseling.
Prevents internal and external loss
Successfully performs all duties of a Journeyperson Checker.
Demonstrates dependability and flexibility; meets attendance requirements.
Performs other duties as assigned by the Guest Services Team Leader or Store Director Team.
WHAT WE’RE LOOKING FOR
Minimum two years supervisory experience preferred.
Minimum one year Checker experience required; excellent checking skills necessary; superior customer service skills essential.
Comprehensive knowledge of grocery store operations a must.
Strong leadership skills.
Demonstrates good judgment. Effectively assesses situations and information, takes appropriate action.
Proven success as a team leader and member
Demonstrates a high-level of self-motivation; takes initiative; problem solves.
Possesses comprehensive product information with a proven history of using knowledge to train team members and best service to guests
Proven history of personnel development.
Ability to effectively delegate and follow-through.
Exceptional customer service skills.
Superior communication skills.
Excellent time management and organizational skills.
Proven ability to positively affect sales generation