Global Account Manager

Job Summary:

Field sales executive focused on customers to achieve revenue and margin goals in assigned accounts. Identifies customer needs and applies company’s value proposition to drive sales growth and improved profitability. Develops strategic relationships and aligns customer and business goals, creating and managing a business and execution plan for shared success among the customer, vendor partners and the company.

What's in it for you?

Along with offering a competitive salary package, we also offer:

• A strong open-door policy within management
• An environment where you will be given the tools and opportunities to further your career
• Hybrid working model
• 25 days holiday plus public holidays
• Meal voucher
• Healthcare Cover

Principal Responsibilities:

• Be the main contact for assigned customers and ensure a high level of customer satisfaction.
• Build strong relationships with customers and understand their business goals and growth plans.
• Provide leadership and support in customer planning and engagement activities.
• Analyze customer needs and identify opportunities to grow their business using company and partner programs.
• Work with customers to create joint business plans that support mutual growth and profitability.
• Conduct regular business reviews and monitor progress against sales and growth targets.
• Manage the sales pipeline, track key metrics, and identify areas for improvement.
• Align supplier solutions with customer needs to drive profitable growth.
• Focus on customers and opportunities with the highest potential for success.
• Monitor profitability and take actions to maximize gross profit and reduce revenue loss.
• Perform other duties as assigned.

Job Level Specifications:

• Strong knowledge of the business, market, products, services, and customer needs.
• Considered a subject matter expert by customers and colleagues in one or more product or service areas.
• Manages highly complex accounts, territories, and sales opportunities.
• Acts as a team leader, helping others solve complex problems and develop effective sales strategies.
• Uses advanced analytical and strategic thinking to identify business opportunities and drive growth.
• Leads negotiations for large, strategic, or high-risk accounts.
• Coaches and mentors less experienced colleagues and shares best practices.
• Has significant authority to negotiate commercial terms and influence account strategy.
• Serves as a trusted advisor to leadership and may represent the organization on major initiatives.
• Builds and strengthens relationships with key customers and strategic accounts.
• Leads high-impact sales activities that affect business performance, reputation, and long-term success.
• Makes decisions with significant business impact, where mistakes could result in substantial financial or strategic consequences.

Work Experience:

• Minimum experience required is typically 8+ years with bachelor's or equivalent. This is typically the most senior sales position in the company and is reserved for the most experienced sales professionals.

Education and Certification(s):

• Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.

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The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.