GAC Hub Navigator

Job Title: Gender-Affirming Care Hub Navigator Department: Navigation Services HubDivision: Family and Child Health Bureau: Maternal, Infant and Reproductive Health
Location: 125 Worth Street, New York, NY
Reports To: Deputy Director of Abortion Access Hub
Schedule & Hours: Mon-Fri, 9am–5pm; 35 hours per week
Workplace Flexibility Modality: Partial telework schedule is possible after completing probationary period
Work Environment: Office/Remote work
Grant End Date: NA
Created Date: 11/5/2026
Revised Date: 11/5/2026
Salary: $52,764
FLSA Classification: Non - Exempt
Who We Are
The Fund for Public Health in New York City (FPHNYC) is a 501(c)3 non-profit organization that is dedicated to the advancement of the health and well-being of all New Yorkers. To this end, in partnership with the New York City Department of Health and Mental Hygiene (DOHMH), FPHNYC incubates innovative public health initiatives implemented by DOHMH to advance community health throughout the city. It facilitates partnerships, often new and unconventional, between government and the private sector to develop, test, and launch new initiatives. These collaborations speed the execution of demonstration projects, effect expansion of successful pilot programs, and support rapid implementation to meet the public health needs of individuals, families, and communities across New York City.
Our Culture
We embrace a culture of learning, collaboration, innovation, and well-being, where open communication drives our impact.
About The Role
The Bureau of Maternal, Infant and Reproductive Health is seeking a Gender Affirming Care Access Hub Navigator to work under the direction of the Deputy Director of the Abortion Access Hub to connect callers and chatters to gender affirming care in NYC by making referrals to medical providers and service providers. The successful candidate will have experience working in these settings, have relationships with organizations and youth-serving professionals and display self-motivation, accuracy, efficiency, empathy, and intellectual curiosity.
About the Program
Gender-affirming care (GAC) is recognized by major U.S. medical associations as medically necessary for many transgender and gender-diverse people. In addition, many transgender and gender non-conforming/non-binary (TGNCNB) individuals also need legal or practical assistance in updating their identification documents, combatting jobs or housing discrimination, or even accessing education or bathrooms. Research shows GAC is associated with reduced depression and suicidal ideation, and better long-term mental health outcomes. Denial of care or legal recognition of one’s identity increases risk of mental health crisis and unsafe self-treatment. Yet access has become increasingly difficult due to state-level restrictions, insurance barriers, and shifting federal guidance.
The combination of federal and state legal pressures, coupled with social stigma, creates tangible and psychological barriers to care and civil equality. Policymakers, especially at the local level, have a critical role in safeguarding these essential services and protecting the rights of transgender and gender-diverse people.
New York has been an innovator and leader in sexual and reproductive health. Both our city and state government officials have been proactive in creating protections for not only abortion but also gender affirming communities and health care. The New York City Department of Health and Mental Hygiene (NYC DOHMH) has long followed the tenets of the Sexual and Reproductive Justice Framework which states that all people should have the power and resources to make healthy decisions about their bodies, including sexuality and reproduction.
As part of these efforts, the Health Department will develop and implement a navigation Hub to connect callers and chatters to information, services and gender-affirming care in New York City.

Responsibilities
The Gender Affirming Care Access Hub Navigator will:
Answer telephone calls and chats with people in NYC who request information or referral to gender affirming care providers and to complete brief scripted interviews and needs assessments including the following:
1. Determine their gender affirming care needs based on preferred location, date/time availability, and insurance status.
2. Determine if they require additional referrals to other organizations and/or support to access care.
3. Provide a warm handoff to a provider or provide support services depending on identified needs

Reinforce messages that gender affirming care is available in NYC.


Based on assessments, connect callers to gender affirming care providers, insurance and financial assistance resources, and other resources using an agency-approved resource list.


Communicate in a professional and empathetic manner


Collect and record information into the data system


Follow approved scripts and protocols


Maintain daily communication with their supervisor, as assigned


Receive telephone consent for warm handoff to other organizations offering services


Protect and maintain individuals’ privacy and confidentiality

Requirements
Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.


Commitment to sexual and reproductive rights and gender justice required.


Understands the experiences, issues and needs of the TGNCNB community. 


Excellent computer skills, with proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). 


Strong research, written and interpersonal communication skills. 


Detail oriented and able to work both independently and collaboratively. 


Persons with lived experience accessing gender affirming care encouraged to apply. 

Employment is contingent upon the successful completion of a background check
Benefits/ Additional Information:

Public Service Loan Forgiveness (PSLF) eligible employer
Generous Paid Time Off (PTO) policy
Medical, dental, and life insurance with low or no employee contribution
A retirement savings plan with generous employer contribution
Flexible spending medical and commuter benefits plan
Meaningful work at an organization striving to advance health equity and social justice

Equal Employment Opportunity Statement
FPHNY is an equal opportunity employer and prohibits discrimination and harassment of any kind. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected status.
At-Will Employment Statement
Employment with FPHNY is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause, and with or without notice. This job description does not constitute a contract of employment.
Residency Requirement
You must live in the New York tri-state area (NY, NJ, CT) to be considered for a position at FPHNY.
To Apply
Click “Apply Now” and upload an up-to-date resume, including relevant experience for the position.