Full-Time Care Connect Screener (1st Shift)

Job Description: The Care Connect Screener supports individuals seeking mental health and/or substance abuse services. In this vital frontline role, you would be responsible for welcoming and engaging clients during the initial intake and registration process. The ideal candidate is passionate about working with diverse populations, demonstrates empathy and professionalism, and is committed to creating a supportive environment where clients feel heard and respected. Your role will involve conducting preliminary screenings, gathering essential client information, and helping connect individuals to the appropriate care pathways. This is a full-time, hourly position that works Monday-Friday, 8am-5pm.

What you'll be doing:

• Answer telephone performs telephone registration.
• Obtain information on caller, i.e. demographic, insurance, problem/issue.
• Verify insurance information with third party payer sources.
• Complete registration paperwork via electronic medical record.
• Perform a general screening regarding severity of problems/issues.
• Perform Crisis Intervention / resolution as necessary.
• Consult with Crisis Therapist regarding immediate client needs.
• Collaborate with internal and/or external agencies regarding clients.
• Verify previous client’s demographic information, update computer record.
• Schedule an intake appointment.
• Client Chart Maintenance, copying, filing, faxing, etc.
• Answer basic practice questions, maintain & update forms.
• Complete other duties as assigned.

This job description is only a summary of the typical functions of the job and is not designed to be an exhaustive or comprehensive list of all possible duties, tasks, or responsibilities that are required of the employee as they may change, or new ones may be assigned at any time with or without notice.

Qualifications

What we're looking for:

• Bachelor’s degree in social sciences field
• Prefer at least one-year experience with SMI Population
• Proficient computer skills
• Excellent verbal and written communication skills
• Excellent organizational and time management skills

Benefits

What we offer:

• Competitive medical, dental, and vision premium
• State Retirement participation through RSA plus an optional 457b plan with a company match
• Nine (9) paid holidays throughout the yea
• Ability to continually accrue up to 15 days of PTO a year (unused rolls over
• Company-paid Group Life and AD&D insurance and Long-Term Disability
• Tuition discounts
• Licensure reimbursement through learning partnerships with Athens State University, Wallace State Community College and Capella University

We are compassionate towards those impacted by behavioral health disorders.

We are dedicated to one another through collaboration and teamwork.

We are optimistic problem-solvers who do what it takes to get the job done.