Front Office Manager

Purpose
As the Front Office Manager, your role extends beyond simply overseeing front-of-house operations. Your mission is to foster team unity and ensure the creation of unforgettable experiences for every guest.

Primary Responsibilities

Confidence in communicating with guests and colleagues to ensure cohesive collaboration
Conquer challenges alongside guests, transforming dilemmas into success stories through creative solutions
Recruit, train, and mentor Front Office team members, nurturing their professional growth, and diligently monitoring their performance
Adhere to OH&S requirements, promptly respond to emergencies, and prioritise the safety of both guests and staff
Exhibit proficiency in accurately handling reservations, managing guest accounts, and analysing reports and data
Closely monitor budgets, expenditure, and revenue to make informed operational decisions and achieve financial objectives


Skills and Experience

Experience in Hotel Operations, with history of leading the charge as a Supervisor or Manager
Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
Proficiency in using reservation and property management systems is a plus
Masterful in the art of communication, both the written and spoken
Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays