Front Desk Receptionist – Seasonal ( Austin, TX)

Description

Job Summary

The Seasonal Front Desk Receptionist is the first point of contact for patients visiting our clinic. This role is responsible for warmly welcoming patients, managing check-in and check-out processes, and ensuring a smooth, friendly, and efficient front office experience. The ideal candidate is personable, highly organized, computer-savvy, and thrives in a fast-paced environment during our peak season.

General Accountabilities:

• Warmly greet every patient and visitor upon arrival, setting a positive and welcoming tone for their visit.
• Check patients in and out efficiently, verifying demographic and insurance information.
• Initiate and complete the patient registration process accurately in the electronic medical record (EMR) system.
• Answer multi-line phones promptly and professionally, directing calls, taking messages, and responding to patient inquiries.
• Schedule, confirm, and reschedule patient appointments.
• Collect co-pays and process payments accurately; balance end-of-day transactions.
• Verify insurance eligibility and benefits as needed.
• Scan, upload, and file patient documents into the EMR.
• Maintain a clean, organized, and welcoming front desk and waiting area.
• Communicate wait times and clinic updates to patients with empathy and professionalism.
• Work collaboratively with clinical staff to ensure smooth patient flow.
• Adhere to HIPAA regulations and protect patient confidentiality at all times.
• Follow established facility safety requirements and procedures to ensure a safe working environment.
• Participate in Quality Improvement initiatives and any required training.

Requirements

Job Qualifications

• High school graduate or equivalent.
• Previous front desk, customer service, or receptionist experience preferred (medical office experience is a plus).
• Strong computer proficiency required, including comfort with electronic medical records (EMR), Microsoft Office, and multi-line phone systems.
• Bilingual (English/Spanish) is a plus.
• Extremely welcoming, warm, and approachable demeanor — this role sets the tone for every patient’s visit.
• Ability to work all shifts, including day, evening, and weekend hours as needed during the seasonal period.
• Detail-oriented with excellent interpersonal and communication skills.
• Ability to multitask and remain composed in a fast-paced environment.

Environmental and Physical Requirements

• Candidate must be able to read, write, and speak English fluently, with cognitive skills for math, reading, and filing.
• Strong communication skills to interact positively with patients, families, co-workers, and providers.
• Vision for near, mid-range, far, and accommodation. Hearing for low, medium, and high pitch.
• Job requires physical ability for long-term sitting, occasional standing, frequent reaching, and light lifting.
• Ability to lift up to 20 pounds occasionally