Front Desk Agent
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Skills
About the role
Description
Front Desk Agent
Courtyard by Marriott – Mount Pleasant, SC
Managed by Bennett Hospitality Management
Position Summary
Bennett Hospitality Management is seeking a friendly, dependable, and service-oriented Front Desk Agent to join our team at Courtyard by Marriott in Mount Pleasant, South Carolina. The Front Desk Agent is responsible for providing exceptional guest service, managing reservations, and ensuring a welcoming and efficient experience for every guest. The ideal candidate is professional, organized, and enjoys working in a fast-paced hospitality environment.
Key Responsibilities
- Guest Services: Greet and welcome guests, manage check-ins and check-outs, respond to guest requests, and resolve concerns promptly and professionally while maintaining Marriott service standards.
- Reservations & Front Desk Operations: Manage reservations, room assignments, guest accounts, payments, and billing using the hotel's property management system. Maintain accurate records and complete daily front desk procedures.
- Communication & Teamwork: Coordinate with housekeeping, maintenance, management, and other departments to ensure guest needs are met and hotel operations run smoothly.
- Guest Experience & Sales: Provide information about hotel amenities, local attractions, and dining options. Promote Marriott Bonvoy membership, recognize loyalty members, and identify opportunities to maximize guest satisfaction and hotel revenue.
- Safety & Professionalism: Maintain a clean, organized, and welcoming front desk and lobby area. Follow hotel security procedures, protect guest information, and demonstrate professionalism, reliability, and integrity at all times.
Physical Requirements
Ability to stand for extended periods, perform routine computer and administrative tasks, and occasionally lift or move items weighing up to 25 pounds, with or without reasonable accommodation.
About Bennett Hospitality Management
Bennett Hospitality Management is a Charleston-based hospitality company committed to delivering exceptional guest experiences through quality service, teamwork, and operational excellence. We take pride in creating a welcoming environment for our guests while supporting a positive and professional workplace for our employees.
Bennett Hospitality Management is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants without regard to any legally protected status.
Requirements
What We’re Looking For
- Previous hotel front desk or customer service experience preferred; Marriott experience is a plus.
- Strong communication, organizational, and problem-solving skills with a positive, guest-focused attitude.
- Basic computer proficiency and ability to learn hotel reservation and property management systems.
- Ability to multitask, handle guest concerns professionally, and work independently or as part of a team.
- Flexible availability, including mornings, evenings, weekends, and holidays.