Forward Deployed Engineer

Your mission

As ProGloveʼs first Forward Deployed Engineer in North America, youʼll turn strategic customersʼ hardest operational and technical problems into working solutions, product improvements and revenue. You own outcomes end to end and move fast in ambiguous situations. You also share risks early and stay tightly aligned with Sales, Product and Engineering. If you like building the playbook rather than following one, this role is for you.

What youʼll do
​
Find and grow revenue. This is the core of the role. Identify which customer problems can
become meaningful revenue within 12 months, across software licenses, hardware and
professional services. Look past the immediate technical ask, take calculated bets with Sales, and turn field insight into concrete commercial next steps.
Solve the real problem. Work directly with customer IT, operations and business
stakeholders. Challenge the stated requirement when needed, and get to a working solution
quickly.
Deploy and stabilize. Lead complex rollouts and integrations of ProGlove scanners, MAI
devices, Gateways and INSIGHT. Debug across hardware, firmware, connectivity and cloud
until the root cause is fixed.
Prototype and prove. Build proofs of concept, tools and integrations that validate demand,
de-risk adoption and create a clear path to a paid deployment.
Close the loop. Turn field learnings into prioritized product input, and report back on how
prototypes are adopted and where customers see value.
Make it scale. Turn one-off customer work into reusable playbooks, patterns and code, and
automate anything you do twice

Your profile

• 5+ years in a technical, customer-facing role such as Forward Deployed Engineer, Solutions or Sales Engineer, Field Engineer or Technical Account Manager.
• Hands-on experience deploying connected devices, IoT, mobile workflows or enterprise integrations, ideally in retail, logistics, manufacturing or similar operational environments.
• Basic knowledge about programming languages (e.g. Python, JavaScript or similar), comfort with APIs, data and the software development lifecycle, and a habit of using AI tools to ship faster. Breadth matters more than deep specialization. You build it, run it and automate it.
• Credibility in both technical and commercial conversations, including the ability to tie technical work to a business case.
• Curiosity about users and a willingness to question whether the stated problem is the right one.
• High ownership and autonomy, paired with transparent communication and pragmatic decisions.
• Fluent English, based in North America with authorization to work there, and willing to travel
• Strong plus: experience with MDM, WMS, WFM, rugged mobile devices or mobile development.
• Plus: an existing network at North American customers or target accounts.
• 30–40% to customer sites, plus occasional trips to Europe.