Financial Counselor

Financial Counselor

Bring your passion to Texas Health So We Are Better + Together

Work Location: Texas Health Denton, 3000 N Interstate 35, Denton, TX 76201

Work Hours: Full-Time; Monday - Friday from 9:00am to 5:00pm

Department Highlights:

• Great working environment with plenty of learning opportunities.
• Opportunity to work in a fast pace multi department environment.
• Ability to interact and become familiar with all other hospital departments.
• Friendly family-orientated environment.

Financial Counselor

Bring your passion to Texas Health So We Are Better + Together

Work Location: Texas Health Denton, 3000 N Interstate 35, Denton, TX 76201

Work Hours: Full-Time; Monday - Friday from 9:00am to 5:00pm

Department Highlights:

• Great working environment with plenty of learning opportunities.
• Opportunity to work in a fast pace multi department environment.
• Ability to interact and become familiar with all other hospital departments.
• Friendly family-orientated environment.

Qualifications

Here’s What You Need:

Education

· High School Diploma or Equivalent required.

Experience

· 1 year collections experience preferred.

· 2 years hospital admissions experience preferred.

· Other hospital and physician office experience preferred.

· Medical insurance verification and scheduling experience preferred.

· Birth Certifications experience preferred.

Licenses and Certifications

· CHAA - Certified Healthcare Access Associate Upon Hire preferred

· CPI - Crisis Prevention Intervention Training 90 Days required

Skills

· Strong communication and interpersonal skills with a focus on customer service and patient advocacy. Ability to analyze insurance coverage, explain benefits, and solve billing issues with confidence. Tech-savvy and proficient in Epic, Meditech, Microsoft Office Suite, and financial/registration software. Strong problem-solving and critical-thinking abilities, especially in high-pressure situations. Comfortable multi-tasking in a fast-paced environment while maintaining attention to detail. Ability to work with diverse patient populations and show empathy in sensitive financial discussions. Bilingual (Spanish) preferred, but not required.

What You Will Do:

Patient Financial Advocacy & Counseling

· Helps patients understand their insurance benefits, financial responsibilities, and available assistance programs in a compassionate and clear way.

· Provides accurate cost estimates, set up payment plans, and assist with financial assistance applications.

· Advocates for patients by explaining coverage options and working with external agencies to secure funding when needed.

· Identifies potential coverage gaps and educate patients about their financial options before services are rendered

Insurance Verification & Pre-Authorization

· Verifies insurance benefits and ensure pre-authorization requirements are met before scheduled services.

· Works closely with physician offices, case managers, and patients to prevent unexpected financial burdens.

· Assists in resolving claim denials and explain Explanation of Benefits (EOBs) in easy-to-understand terms.

· Utilizes online tools, databases, and insurance portals to ensure accurate eligibility verification.

Financial Clearance & Revenue Cycle Support

· Ensures a smooth patient experience by managing Financial Clearance Work queues and providing Good Faith Estimates (GFE).