Financial Aid Advisor

Job Summary:

As a part of the CU Anschutz Financial Aid & Scholarships team, the Intermediate Financial Aid Advisor provides guidance to health professions students and families on all aspects of educational funding. This position delivers comprehensive advising through in‑person, virtual, phone, and email interactions, helping students navigate application processes, meet documentation requirements, understand complex financial aid regulations, and make informed decisions about financing their education.

In addition to advising, the position assists with processing tasks, participates in outreach and presentation efforts, and contributes to recruitment, retention, and financial wellness initiatives. The Intermediate Financial Aid Advisor also supports the College of Nursing by responding to routine questions, sharing updates, coordinating follow‑up tasks, and helping ensure consistent application of financial aid policies and procedures.

This role requires strong communication skills, attention to detail, and the ability to work in a fast‑paced, student‑focused environment.

Supervision Received: This position reports to the Associate Director of Financial Aid Advising.

Supervision Exercised: This position does not supervise others.

Examples of Work:

Student Advising – 60%

• Conduct in-person, virtual, phone, and email advising sessions

• Provide guidance on FAFSA, verification, SAP, cost of attendance, loans, and aid options

• Respond to student inquiries within service-level expectations

• Maintain clear, empathetic, accurate communication using team-approved messaging

Processing & Documentation Review – 5%

• Review verification documents, resolve conflicting information

• Process appeals (SAP, budget increases, dependency overrides), per training and delegation

• Track and follow up on incomplete files

• Process general requests (housing letters, NHSC, needs analysis)

• Assist with processing related projects as needed

Outreach/Presentations - 10%

• Deliver presentations or outreach activities to internal and external audiences (e.g., students, community partners, or campus stakeholders) in alignment with departmental goals

• Coordinate logistics for outreach events or presentations (scheduling, materials, audience needs, follow up communication)

• Adapt presentation content and delivery style based on audience needs, feedback, and setting (in person, virtual, small group, large group)

• Report outreach activity (e.g., events completed, audiences reached, outcomes or follow up actions) as requested

Training/Professional Development – 5%

• Participate in ongoing training to stay current with financial aid regulations, systems, and best practices

• Attend professional conferences, webinars, and workshops to enhance knowledge and skills

• Engage in cross-training opportunities to support office flexibility and coverage

• Maintain certifications and credentials relevant to financial aid advising

Financial Literacy coordination – 10%

• Assist with delivering financial literacy presentations and workshops by preparing materials, presenting content, or supporting senior staff during sessions.

• Help maintain and update financial wellness resources, handouts, and web content to ensure information is clear and accessible for students

• Support outreach efforts by coordinating event logistics with internal and external stakeholders

College of Nursing Support – 10%

• Serve as a support point of contact for the College of Nursing staff, responding to routine questions and escalating complex issues as needed

• Participate in meetings with program partners to take notes, share updates, and support follow‑up tasks as needed

• Help communicate program‑specific information and updates to internal team members under guidance from senior staff

Work Location:

Hybrid – this role is eligible for a hybrid schedule of 3 days per week on campus and as needed for in-person meetings.

Why Join Us:

The Financial Aid and Scholarships office, part of the Enrollment Operations division, is responsible for the administration of federal, state, and university financial aid and scholarship programs and for supporting students who have the potential to change the world through their practice and/or research. This team is dedicated to processing aid accurately and in a timely manner and to providing the best service possible to our busy students. The team also works collaboratively with other student services, schools and colleges, and the Denver campus in a dynamic and engaging work environment.

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including:

• Medical: Multiple plan options

• Dental: Multiple plan options

• Additional Insurance: Disability, Life, Vision

• Retirement 401(a) Plan: Employer contributes 10% of your gross pay

• Paid Time Off: Accruals over the year

• Vacation Days: 22/year (maximum accrual 352 hours)

• Sick Days: 15/year (unlimited maximum accrual)

• Holiday Days: 15/year

• Tuition Benefit: Employees have access to this benefit on all CU campuses

• ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Qualifications:

Minimum Qualifications: