Field Services Engineer
New York City, NY, United States21h ago
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Key details
- Salary
- $80K/yr
- Location
- New York City, NY, United States
- Work style
- Onsite
- Level
- Mid level
- Experience
- 3–6 yrs
- Function
- Hardware, mechanical & civil engineering
- Focus area
- other
- Posted
- 21h ago
Skills
active directoryauthenticationazurecloud computingexcelgroup policymicrosoft 365microsoft officemicrosoft windowsmicrosoft wordoutlookpowerpointsharepointtroubleshootingvpnwindows server
About the role
Position Summary
We are seeking an enthusiastic, personable, and qualified Field Service Engineer to join our amazing team! In this role, you will provide end-user desktop support to multiple users running Windows, Exchange and Office 365 environments.
The Field Services Engineer will provide desktop support and end-user server administration for all client issues while responding to Level 1 and 2 service tickets. You will work shoulder to shoulder with an awesome team and escalate all problems to the next level of support for guidance as well as contact third-party vendors for warranty service repair.
Responsibilities
Resolve level 1 and 2 support cases and work orders associated with end-user issues, physical and cloud infrastructure, and project related tasks
See the world through the eyes of the customer by setting client expectations appropriately throughout the troubleshooting process
Resolve incidents and requests related to, but not limited to the following: Mail Application/Office 365 issues, Client/Server Connectivity issues, Time Sensitive and VIP Workstation incidents, File Restores, Remote Access incidents (Citrix and Terminal Services), Password Resets, Networked Printer Issues to name a few
Execute basic system maintenance including software and operating system patching, software
Provide support of Active Directory such as add/remove users, password resets, Group Policy application, task scheduling
Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device Management (MDM)
Qualifications
Excellent communication skills with a strong ability to articulate technical information to non-technical people. Jargon need not apply here!
Excellent prioritization skills and an ability to see the world through the eyes of the customer
Bachelor’s Degree in Information Technology related field, or 3+ years of equivalent combination of technical experience and education in the following:
Microsoft Office 365 (O365)
Microsoft Operating Systems such as Windows Server and Windows 10/11
Installing and configuring computer hardware operating systems and applications
Active Directory including account creation, modification and password resets
Microsoft Office products including Outlook, Excel, Word, PowerPoint and SharePoint
Client VPN setup and troubleshooting
Understanding of e-mail and spam technologies, and how messaging flows through these systems
Basic understanding of cyber-security concepts and technologies, such as Multi-Factor Authentication (MFA)
Hands-on hardware experience with desktops, laptops, and servers
Familiarity with file system support including permissions, sharing, backups and restores
Experience with cloud platforms such as Microsoft 365 suite
Preferred Skills
Experience with Managed Service Providers (MSP)
Experience with VM Ware
Experience with Azure
Based Salary $80,000 to $90,00
We are seeking an enthusiastic, personable, and qualified Field Service Engineer to join our amazing team! In this role, you will provide end-user desktop support to multiple users running Windows, Exchange and Office 365 environments.
The Field Services Engineer will provide desktop support and end-user server administration for all client issues while responding to Level 1 and 2 service tickets. You will work shoulder to shoulder with an awesome team and escalate all problems to the next level of support for guidance as well as contact third-party vendors for warranty service repair.
Responsibilities
Resolve level 1 and 2 support cases and work orders associated with end-user issues, physical and cloud infrastructure, and project related tasks
See the world through the eyes of the customer by setting client expectations appropriately throughout the troubleshooting process
Resolve incidents and requests related to, but not limited to the following: Mail Application/Office 365 issues, Client/Server Connectivity issues, Time Sensitive and VIP Workstation incidents, File Restores, Remote Access incidents (Citrix and Terminal Services), Password Resets, Networked Printer Issues to name a few
Execute basic system maintenance including software and operating system patching, software
Provide support of Active Directory such as add/remove users, password resets, Group Policy application, task scheduling
Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device Management (MDM)
Qualifications
Excellent communication skills with a strong ability to articulate technical information to non-technical people. Jargon need not apply here!
Excellent prioritization skills and an ability to see the world through the eyes of the customer
Bachelor’s Degree in Information Technology related field, or 3+ years of equivalent combination of technical experience and education in the following:
Microsoft Office 365 (O365)
Microsoft Operating Systems such as Windows Server and Windows 10/11
Installing and configuring computer hardware operating systems and applications
Active Directory including account creation, modification and password resets
Microsoft Office products including Outlook, Excel, Word, PowerPoint and SharePoint
Client VPN setup and troubleshooting
Understanding of e-mail and spam technologies, and how messaging flows through these systems
Basic understanding of cyber-security concepts and technologies, such as Multi-Factor Authentication (MFA)
Hands-on hardware experience with desktops, laptops, and servers
Familiarity with file system support including permissions, sharing, backups and restores
Experience with cloud platforms such as Microsoft 365 suite
Preferred Skills
Experience with Managed Service Providers (MSP)
Experience with VM Ware
Experience with Azure
Based Salary $80,000 to $90,00