Field Service Supervisor
Mumbai, MH, India2d ago
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Key details
- Location
- Mumbai, MH, India
- Work style
- Onsite
- Level
- Senior
- Job type
- Full-time
- Experience
- 7–10 yrs
- Function
- Operations & Strategy
- Focus area
- other
- Posted
- 2d ago
Skills
building automationcustomer servicefinancial managementsas
About the role
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Key Responsibilities
Business & Financial Management
- Ownership of P&L for the assigned territory
- Drive AOP planning and achieve annual sales targets
- Drive Commercial matrixes- Order, Revenue, GM, Collection,
- Drive Service Matrixes- SLA, OTC,OTA, NPS, Customer satisfaction.
Service and Project Management
- End-to-end project execution including planning, monitoring, delivery, and closure
- Deliver Larg scale and Spot job on time.
Sales & Growth
- Lead sales initiatives and strategic deals to achieve order booking targets
- Develop Business by delivering Growth year on year
- Drive NPI to improve business shares in market
- Focused growth in Digital product and SAS
Service Delivery & Customer Satisfaction
- Ensure timely service delivery aligned with SLAs
- Handling Customer Service – AMC, O&M, Time & Material
- Maintain high levels of customer satisfaction through proactive engagement
- Handling customer escalation – with problem solving attitude
Team Leadership
- Lead and manage team of on-roll employees and off-roll resources
- Drive accountability culture within team
- Build team capability, performance, and engagement
- Develop high performance culture within team
Stakeholder & Process Management
- Coordinate with internal and external stakeholders
- Ensure compliance with organizational processes and quality standards
Educational Qualification
- Bachelor’s degree in Engineering (Electrical / Electronics / Instrumentation preferred)
- MBA or management qualification will be an added advantage
- 7 to 10 years’ experience
- Building automation industry experience preferred
Key Skills & Competencies
- Strong domain knowledge of Building Automation systems
- Proven leadership and people management capabilities
- Sound financial acumen with P&L ownership experience
- Customer-centric approach with strong communication skills
- Excellent project execution and problem-solving abilities
Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.