Field service/STO Manager

National Instruments

Al Jubayl, Saudi Arabia3d ago

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Key details

Location: Al Jubayl, Saudi Arabia
Work style: Onsite
Level: Senior
Job type: Full-time
Experience: 8–11 yrs
Function: Operations & Strategy
Focus area: other
Posted: 3d ago

Skills

business developmentcalibrationcommissioningcontrol systemserpmicrosoft officepneumaticsprocess automationquality management systemsstakeholder managementtroubleshootingworkforce management

About the role

Position Summary

If you are a Field Service / STO Manager professional looking for an opportunity to grow your career, Emerson has an exciting opportunity for you. Based in Jubail, Saudi Arabia, this role is responsible for leading the planning, execution, and continuous improvement of Shutdown, Turnaround, and Outage (STO) projects and field service activities related to control valves, isolation valves, and pneumatic, hydraulic, and electric actuators. You will drive operational excellence, customer satisfaction, safety performance, team development, and business growth while partnering closely with customers, sales teams, and service organizations to deliver high-quality lifecycle services solutions.

In This Role, Your Responsibilities Will Be:

Lead the planning, coordination, and execution of STO projects, valve overhauls, commissioning, troubleshooting, calibration, upgrades, and related field service activities.
Drive safe, on-time, and high-quality project delivery while meeting customer expectations, operational objectives, and financial targets.
Manage workforce planning, resource allocation, subcontractor coordination, scheduling, and service execution to ensure efficient project delivery.
Develop and coach field service engineers and technicians through mentoring, training, knowledge sharing, and performance development initiatives.
Collaborate with sales, business development, and lifecycle services teams to identify customer opportunities, support quotations, and expand STO and service-related business growth.
Monitor key performance indicators related to safety, quality, customer satisfaction, delivery performance, and project profitability.
Promote a strong safety culture by ensuring compliance with company policies, industry standards, and customer requirements.
Lead continuous improvement initiatives that enhance operational efficiency, service delivery, and customer outcomes.

Who You Are

You build strong partnerships and work collaboratively across teams to achieve shared goals. You consistently deliver results, even in challenging situations, by effectively balancing operational priorities, customer expectations, and business objectives. You develop and empower people through coaching, feedback, and opportunities for growth while creating an environment where individuals can perform at their best. You make sound and timely decisions based on analysis, experience, and business needs, while adapting effectively to changing priorities and evolving customer requirements.

For This Role, You Will Need:

Bachelor's degree in Mechanical Engineering, Electronic Communication Engineering, Electrical Engineering, or a related technical discipline.
8+ Years experience in control valve, actuator, or industrial service operations, including responsibility for field service execution, maintenance, shutdowns, turnarounds, or outage projects.
Experience leading technical teams, contractors, or multidisciplinary resources in an industrial, oil and gas, petrochemical, power, or process manufacturing environment.
Knowledge of valve maintenance, troubleshooting, commissioning, equipment diagnostics, and reliability improvement practices.
Strong communication, customer engagement, planning, and stakeholder management skills, with proficiency in business systems and digital tools such as ERP and Microsoft Office applications.

Preferred Qualifications That Set You Apart:

Experience managing large-scale shutdown, turnaround, and outage (STO) projects with responsibility for cost, schedule, quality, and safety performance.
Knowledge of process automation, control systems, and lifecycle services within the process industries.
Experience supporting commercial activities, including service quotations, project estimation, and service-led sales initiatives.
Familiarity with quality management systems, continuous improvement methodologies, and environmental, health, and safety standards.
Experience working within the Middle East region, particularly in Saudi Arabia, supporting industrial customers in energy, petrochemical, or manufacturing sectors.

Our Culture and Commitment To You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

Emerson is committed to fostering a culture of innovation, integrity, collaboration, and inclusion. We welcome individuals with diverse experiences, perspectives, and backgrounds who are passionate about making an impact. We encourage qualified candidates to apply and join us in shaping solutions that help our customers and communities succeed.

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

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ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

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