Field Service Engineer
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Key details
- Location
- India
- Work style
- Remote
- Level
- Mid level
- Job type
- Full-time
- Experience
- 4–15 yrs
- Function
- Hardware, mechanical & civil engineering
- Focus area
- other
- Posted
- 23h ago
Skills
About the role
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Field Service Engineer based in India.
As a Field Service Engineer, you will play a key role in maintaining the performance, reliability, and availability of advanced medical imaging and diagnostic equipment. You will provide technical support, troubleshooting, installation, repair, and maintenance services across multiple healthcare technologies, including Cath Lab, MRI, CT, and X-Ray systems. Working directly with healthcare customers, you will ensure equipment operates safely, efficiently, and in accordance with applicable regulatory standards. You will investigate technical issues, manage service requests, and contribute to resolving customer escalations. Through proactive preparation and effective problem-solving, you will help maximize first-visit resolution and improve customer satisfaction. This role offers the opportunity to develop specialized technical expertise while supporting essential healthcare services across India.
Accountabilities:
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Perform technical support, installation, troubleshooting, repair, and preventive maintenance of medical imaging equipment, including Cath Lab, MRI, CT, X-Ray, and multi-modality systems.
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Diagnose technical issues using appropriate diagnostic tools and troubleshooting methodologies, ensuring equipment reliability and optimal performance.
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Prepare thoroughly for field service visits by reviewing reported issues, identifying required spare parts, and developing action plans to maximize first-visit resolution.
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Maintain accurate and comprehensive service documentation, including diagnostic findings, repair activities, testing procedures, resolutions, and case status.
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Record customer interaction time, parts consumption, service activities, and outcomes accurately and promptly to support operational efficiency and accountability.
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Ensure all field activities comply with applicable regulatory requirements, safety standards, technical procedures, and internal quality guidelines.
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Support customer escalations and complaints by investigating issues, coordinating corrective actions, and following through to ensure timely resolution.
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Handle moderately complex technical service assignments independently while seeking guidance when necessary and maintaining consistent service quality.
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Build strong customer relationships by providing responsive technical assistance, clear communication, and professional on-site support.
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Identify potential business opportunities, additional services, and product-related needs during customer visits to support business growth.
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Continuously strengthen technical knowledge of assigned products, technologies, and service procedures to improve performance and customer experience.
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Monitor service performance indicators and identify opportunities for continuous improvement in maintenance, troubleshooting, and service delivery.
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Minimum of 4 to 15 years of professional experience in servicing, maintaining, installing, or repairing medical imaging equipment.
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Hands-on technical expertise in one or more of the following modalities: Cath Lab, MRI, CT, X-Ray, or multi-modality medical systems.
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Good understanding of IT infrastructure, networking concepts, and their application in medical equipment environments.
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Strong troubleshooting and diagnostic capabilities, with the ability to identify technical problems, conduct root cause analysis, and implement effective solutions.
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Knowledge of regulatory compliance, technical safety procedures, and quality standards applicable to medical equipment servicing.
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Experience with product installation, repair, preventive maintenance, and field service operations.
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Ability to prepare technical reports, maintain service records, and document activities accurately.
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Familiarity with data analysis, interpretation, KPI monitoring, and