Family Support Navigator-IPV

Description

I. PURPOSE/FUNCTION OF THE PROGRAM:

The Intimate Partner Violence- Family Assessment Intervention Response (IPV-FAIR) is a program that services an intensive in-home and clinic based comprehensive clinical treatment model. IPV-FAIR provides a supportive array of services, including assessments, interventions, and connections to resources, to assist families impacted by intimate partner violence (IPV).

II. POSITION SUMMARY:

The IPV-FAIR Family Support Navigator helps families identify and access practical supports that strengthen safety, stability, and progress toward family goals. Working closely with the Clinician, the Navigator helps reduce barriers to participation, coordinates connections to community resources, and supports families as they engage with services.

III. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Build supportive, respectful working relationships with caregivers and families.
• Help families identify strengths, needs, service goals, and practical barriers to participation.
• Coordinate referrals and connections to resources such as housing, domestic-violence services, medical and behavioral-health care, childcare, transportation, education, employment, and community support.
• Follow up with families and providers to help ensure referrals and service connections are completed.
• Support family engagement, appointment planning, service coordination, and transitions between providers.
• Participate in family meetings, case reviews, and coordination with the Clinician, Supervisor, DCF, and community partners.
• Maintain accurate, timely service records and required program data.
• Follow safety, confidentiality, mandated reporting, and agency procedures.
• Provide services in a culturally responsive, strength-based, and trauma-informed manner.
• Perform other related duties as assigned.

IV. ESSENTIAL QUALIFICATIONS/SKILLS:

• Bachelor’s degree in human services or a related field; or a high school diploma/GED with at least three years of substantial experience providing direct services to families with complex needs.
• Experience in family support, case management, community outreach, advocacy, or a related human-services role.
• Strong interpersonal, organizational, communication, and follow-up skills.
• Ability to work effectively with families from diverse backgrounds and to coordinate with multiple service systems.
• Ability to provide services in homes and community settings.

V. PREFERRED QUALIFICATIONS:

• Experience with IPV, child welfare, behavioral health, housing, or community-based family services.
• Bilingual English/Spanish or another language used in the communities served.
• Knowledge of local community resources and service systems.

VI. SUPERVISORY RESPONSIBILITIES:

• N/A

VII. PHYSICAL DEMANDS:

• Must be able to climb several flights of stairs
• Must be able to work with clients in a variety of settings
• Must be able to lift 35lbs

VIII. WORKING CONDITIONS AND ENVIRONMENT:

• Evening and/or occasional weekends are required
• Ability to be flexible with work schedule