Experienced Automotive Service Advisor Trainer Utah
Salt Lake City, UT, United States1w ago
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Key details
- Location
- Salt Lake City, UT, United States
- Work style
- Onsite
- Level
- Senior
- Experience
- 2–5 yrs
- Function
- other
- Focus area
- other
- Posted
- 1w ago
Skills
graphic designmicrosoft office
About the role
Overview/Job Summary
The Learning & Development Trainer will identify and monitor training needs in the organization, and design, plan, and implement training programs, policies, and procedures to fulfill those needs.
Duties/Responsibilities
Learns and is well versed in Guest Centric Training to teach curriculum to all Team Members and new hires
Learns and is well versed in the support swimlane training to teach curriculum to all Team Members and new hires in their respective department
Effectively holds training by focusing on Asbury’s three key elements: read, write, do
Reviews existing training programs; suggests enhancements and modifications to improve engagement, learning, and retention and/or to meet the changing needs of clientele, the organization, or the industry
Ensures that training materials and programs are current, accurate, and effective
Maintains knowledge of new methods and techniques for training, and training requirements applicable to the organization and/or industry
Identifies problems and opportunities such as operational changes or industry developments that training could improve
Conducts or facilitates required and recommended training sessions
Collaborates with vendors and third-party training providers to arrange employee registration for and participation in outside training programs
Ensures that training milestones and goals are met while adhering to approved training budget
Prepares and implements training budget
Drives and motivates others toward providing an Exceptional Guest and Team Member Experience
Communicates and works with store level GMs & department heads to understand business challenges and works to resolve them through future training
Provides regular feedback to store level leadership regarding current class attendees and program changes
Performs other related duties to benefit the mission/vision of the organization
Education & Experience
Excellent verbal and written communication skills with strong graphic design ability
Thorough understanding of training processed
Ability to moderate large groups
Extremely organized and detail-oriented
Proficient with Microsoft Office Suite or related software
Bachelor’s degree in Communications or related area required
At least two years of experience in training with one year of supervisory experience required
The Learning & Development Trainer will identify and monitor training needs in the organization, and design, plan, and implement training programs, policies, and procedures to fulfill those needs.
Duties/Responsibilities
Learns and is well versed in Guest Centric Training to teach curriculum to all Team Members and new hires
Learns and is well versed in the support swimlane training to teach curriculum to all Team Members and new hires in their respective department
Effectively holds training by focusing on Asbury’s three key elements: read, write, do
Reviews existing training programs; suggests enhancements and modifications to improve engagement, learning, and retention and/or to meet the changing needs of clientele, the organization, or the industry
Ensures that training materials and programs are current, accurate, and effective
Maintains knowledge of new methods and techniques for training, and training requirements applicable to the organization and/or industry
Identifies problems and opportunities such as operational changes or industry developments that training could improve
Conducts or facilitates required and recommended training sessions
Collaborates with vendors and third-party training providers to arrange employee registration for and participation in outside training programs
Ensures that training milestones and goals are met while adhering to approved training budget
Prepares and implements training budget
Drives and motivates others toward providing an Exceptional Guest and Team Member Experience
Communicates and works with store level GMs & department heads to understand business challenges and works to resolve them through future training
Provides regular feedback to store level leadership regarding current class attendees and program changes
Performs other related duties to benefit the mission/vision of the organization
Education & Experience
Excellent verbal and written communication skills with strong graphic design ability
Thorough understanding of training processed
Ability to moderate large groups
Extremely organized and detail-oriented
Proficient with Microsoft Office Suite or related software
Bachelor’s degree in Communications or related area required
At least two years of experience in training with one year of supervisory experience required