ERP Business Systems Manager

The ERP Business Systems Manager is the accountable internal owner for planning, implementing, standardizing, and supporting the company’s ERP and connected business applications across multiple business units, entities, and branch locations. The role leads ERP deployments and migrations from discovery through stabilization, owns configuration and data standards, and turns each implementation into a repeatable template for future rollouts and acquisitions.
This is a hands-on leadership role. The Manager directs a team of ERP Business Systems Analysts, manages implementation and integration partners against signed SOWs, partners with Finance and Operations leaders on process standardization, and drives each project through the CBX gate-review methodology—discovery, design, configure/build, SIT, UAT, cutover, and hypercare. After go-live, the role owns ERP platforms as production business systems: support, release management, enhancements, and continuous improvement.The ideal candidate combines ERP implementation leadership, working accounting knowledge, vendor and contract discipline, and the judgment to balance enterprise standards with justified business-unit needs.
Responsibilities
ERP Program Delivery & Governance

Own internal delivery of assigned ERP implementations, upgrades, and migrations in partnership with the IT Program Manager; maintain integrated plans, resource loading, RAID logs, and decision logs.
Run gate reviews (requirements, build complete, SIT complete, UAT/training complete, go-live) and prepare go/no-go recommendations for the CIO and business sponsors.
Report status, risks, budget, and benefits to the ERP Steering Committee and Technology Steering Committee; escalate dependencies early.
Build and maintain a reusable ERP deployment playbook—templates, checklists, cutover runbooks, and lessons learned—so each wave is faster and lower-risk than the last.

Standards, Configuration & Process Ownership

Define and govern “gold standard” ERP templates: entity/branch structure, chart of accounts mapping and financial dimensions, security roles, naming conventions, master data rules, and standard configuration.
Partner with business process owners to standardize core processes (Quote/Order-to-Cash, Procure-to-Pay, Project/Job Costing, Inventory, Record-to-Report) and maintain SOPs aligned to the L1–L3 process hierarchy.
Run a controlled exception process: approve, document, or reject deviations from the standard; protect against unnecessary customization
Partner with Infrastructure and Security on hosting, environments (prod/test/training), SSO/MFA, backup, and disaster recovery.

Vendor, SOW & Budget Management

Serve as day-to-day owner of ERP implementation and integration partner relationships; manage delivery against SOW scope, hours, milestones, and deliverable acceptance criteria.
Track consultant hours and spend against budget; enforce written, pre-approved change orders for any scope or fee change.
Support the CIO in software selection, SOW, order-form, and renewal reviews; validate milestones before invoice approval.
Manage vendor support cases and escalations through resolution.

Integrations, Data & Reporting

Own functional requirements and testing for ERP integrations with CRM, quoting/CPQ, estimating, field service, AP automation, banking, payroll, and the enterprise finance platform (e.g., Business Central consolidation).
Define interface monitoring, retry/recovery, and reconciliation standards with integration owners.
Lead data conversion: source-system inventory, cleansing, mapping, mock conversion cycles, validation, and sign-off by data owners.
Ensure ERP data supports consolidated financial and operational reporting in Power BI and the enterprise data platform.

Testing, Cutover & Stabilization

Own test strategy for each deployment: unit, SIT, and UAT scripts covering end-to-end business flows.
Enforce SIT/UAT entry and exit criteria; manage defect triage and severity through closure.
Lead cutover planning: mock cutovers, transaction freeze, opening balances, go/no-go criteria, and hypercare through first month-end close.
Partner with Finance to reconcile cutover balances (open AR/AP, inventory, open jobs/projects, subledger-to-GL).

Change, Training & Adoption

Partner with Change Management and CBX University on role-based training, proficiency validation, super-user networks, and manager enablement.
Ensure training is built on approved, stable workflows and that adoption and data quality are measured after go-live.

Team Leadership & Run Support

Hire, lead, coach, and assign work to ERP Business Systems Analysts; build internal ERP expertise to reduce reliance on consultants and single-person dependencies.
Own the post-go-live support model: tiered support, ticket SLAs, release/version management, user access reviews, and segregation of duties.
Manage the ERP enhancement backlog and prioritize with business owners based on value, risk, and effort.

Key Success Measures (First 12 Months)

Standards: ERP template (master data rules, SOPs, configuration baseline) signed off and reused on every deployment.
Delivery: Gate reviews met on schedule; assigned go-lives delivered on plan.
Quality: SIT/UAT exit criteria met; no Severity 1 defects open at go/no-go.
Financial accuracy: Cutover balances (AR, AP, inventory, GL) reconciled and signed off by Finance.
Vendor & budget: Vendor hours tracked against SOW; all scope changes via approved change order.
Adoption: Role-based proficiency validated before go-live; post-go-live tickets trending down by day 90.
Value: Legacy applications retired per plan; productivity and cost benefits tracked against the portfolio business case.

Required Qualifications

Bachelor's degree in Information Systems, Accounting, Finance, Business, or a related field, or equivalent experience.
7+ years in ERP/business systems roles, including 3+ years leading ERP implementations, migrations, or multi-site rollouts end to end.
Experience leading or supervising business analysts, consultants, or cross-functional project teams.
Working knowledge of accounting and operational processes: AR, AP, GL, billing, job/project costing, inventory, purchasing, and period-end close.
Proven management of implementation vendors against SOWs, budgets, change orders, and acceptance criteria.
Hands-on experience with requirements, fit-gap, data conversion, SIT/UAT, cutover planning, and hypercare.
Strong executive communication; able to present status, risk, and decisions to steering committees.
Technical aptitude: advanced Excel, SQL queries, data validation, ERP security setup, and integration concepts (APIs, middleware).

Preferred Qualifications

Experience with one or more of: Microsoft Dynamics 365 Business Central / Finance & Operations, SedonaOffice, Comsense, NetSuite, Acumatica, or similar mid-market ERPs.
Experience in multi-entity, multi-branch environments such as construction, building products distribution, manufacturing, field service, or systems integration.
Experience with Dynamics 365 CRM, ConnectWise, Power BI, and integration platforms.
Experience integrating acquired businesses onto standard systems (M&A playbooks).
PMP, CBAP, or ERP vendor certification.
Travel requirements 15-25% depending on project work

Working Relationships

Reports to the ERP Program Manager; works closely with the IT Program Manager, Infrastructure, Data & Analytics, and the ERP Business Systems Analysts.
Business unit sponsors and branch leaders (Operations, Sales/Estimating, Service, Accounting).
Finance/FP&A, Change Management, CBX University, and the ERP Steering Committee.
ERP implementation, integration, and software vendors.

Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear, and is frequently required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms.
Work EnvironmentThis is a field-based, regional role. The employee is expected to travel to branch locations within the region a minimum of 25% of time monthly, and as frequently as business need allows, with total travel expected to run 25–35%. Additional travel to Corporate or other regional locations may be required for acquisitions, employee relations matters, or other business need.
Qualification RequirementsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this job description are representative of the knowledge, skills, and/or abilities required to fulfill the essential functions of the role. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws.