Enterprise Account Manager

Accountabilities:

Develop and execute comprehensive strategic account plans for a portfolio of enterprise clients, focusing on long-term growth, customer retention, and maximizing lifetime value.
Drive revenue expansion by identifying, developing, and closing complex upselling and cross-selling opportunities across the full portfolio of software solutions.
Build and maintain strong relationships with C-level executives, senior stakeholders, and key decision-makers, positioning yourself as a trusted strategic partner.
Lead complex enterprise sales cycles, including stakeholder engagement, business needs assessments, solution presentations, and value proposition development.
Understand clients' operational challenges and align enterprise software capabilities with their strategic objectives and business requirements.
Drive software adoption and utilization across enterprise accounts, supporting successful implementations and maximizing customer return on investment.
Collaborate with Sales Engineering, Product Management, Customer Success, and other internal teams to address client needs and deliver consistent, high-quality customer experiences.
Lead enterprise contract negotiations, renewals, and commercial discussions, ensuring mutually beneficial agreements and alignment with business objectives.
Manage multi-year enterprise contracts and maintain strong oversight of account performance, commercial commitments, and growth opportunities.
Monitor industry developments, competitive activity, emerging technologies, and market trends to identify new opportunities and anticipate potential risks.
Maintain accurate sales forecasts, pipeline reports, and account performance updates, providing timely insights and recommendations to senior management.
Continuously evaluate account health, customer satisfaction, and expansion potential to support sustainable revenue growth and long-term partnerships.
Requirements:
At least 8 years of experience in enterprise account management, strategic sales, or a related customer-facing role within the software industry, preferably in a Software-as-a-Service (SaaS) environment.
Proven track record of consistently exceeding revenue targets and generating significant growth within large enterprise accounts.
Demonstrated success managing complex enterprise sales cycles, navigating multi-stakeholder environments, and closing high-value commercial opportunities.
Strong understanding of enterprise software solutions, including technical integrations, implementation processes, and deployment strategies.
Extensive experience building and maintaining relationships with C-level executives, senior business leaders, and key enterprise decision-makers.
Exceptional communication, presentation, negotiation, and stakeholder management skills, with the ability to influence senior audiences and communicate business value effectively.
Strategic and consultative mindset, with the ability to understand complex business challenges and translate them into tailored technology solutions.
Proven ability to collaborate with cross-functional teams to coordinate resources, resolve challenges, and deliver exceptional customer experiences.
Strong knowledge of enterprise contract negotiation and management, including experience handling multi-year agreements and renewals.
Proficiency with CRM platforms such as Salesforce or comparable tools, as well as sales enablement and pipeline management solutions.
Ability to understand, interpret, and clearly articulate complex technical concepts to both technical and non-technical stakeholders.
Familiarity with enterprise-level security, compliance standards, and technical requirements.
Excellent organizational and analytical skills, with the ability to manage multiple strategic accounts, commercial priorities, and long-term growth initiatives simultaneously.
A proactive, results-oriented approach, with strong business acumen and the ability to operate effectively in a dynamic, fast-paced technology environment.
Benefits:
Competitive compensation: Starting salary will be determined according to the intended seniority level and relevant qualifications; a specific salary range has not been disclosed.
Comprehensive medical insurance coverage.
Dental and vision insurance plans.
Equity compensation through stock option packages available to all employees.
Technology allowance covering eligible hardware, software, reading materials, and other work-related resources.
Flexible vacation policy.
Flexible sick days.
Opportunity to contribute to the growth of an innovative technology platform serving the cannabis industry.
Collaborative and inclusive working environment that values diverse perspectives, professional development, and mutual respect.
Opportunity to build strategic relationships with major enterprise clients and drive meaningful commercial impact.