Enrollment and Care Manager - ED Diversion Mobile Respite

Job Description:

The Enrollment and Care Manager will be responsible for screening all referrals, admissions, and discharges for the ED Diversion Mobile Respite Program across the three service areas. They will remain the point person for the program funder, the Department of Mental Health (DMH), and will be responsible for ensuring all referrals and relevant information are shared with the appropriate area sites. The Enrollment and Care Manager will maintain a case load of individuals served through the program as well as provide supervision to the ED Diversion Navigators.

RESPONSIBILITIES:

· Review referral documentation submitted through shared email from referral sources to determine appropriateness and eligibility for services.

· Ensure referral and supporting documentation is sent to the appropriate funder site office and that individual’s chart is created within electronic health record.

· Ensure all referral documentation is uploaded immediately into electronic health record.

· Assign individuals served to appropriate Navigator and ensure outreach begins on enrollment date.

· Track all individuals’ enrollment dates and planned discharge dates, ensure that extensions are requested at appropriate intervals with appropriate site offices.

· Participation in program development, process improvement and operational planning

· Participation in preparation of data for bi-annually contract monitoring meetings with funder.

· Review all service notes completed by Navigators and provide supervisory sign-off.

· Review all weekly updates provided by Navigators to appropriate site offices, for assigned area the Enrollment and Care Manager is responsible for providing weekly updates to funder.

· Act as a liaison for all area site offices regarding enrollments, discharges, extensions, and other necessary communication.

· Review and submit all internal and Critical Incident Reports within prescribed timelines as necessary.

· Provide appropriate supervision to ED Diversion Navigators, including completion of annual performance evaluations.

· Review monthly billing reports for ED Diversion and serve as liaison to DMH supervisors as necessary regarding discrepancies in billing.

· Review billing and productivity with ED Diversion Navigators and support adjustments as necessary to remain within budgeted allowance for service.

· Complete Comprehensive Assessments and Treatment Plans for all individuals on assigned case load within prescribed timelines.

· Complete all assigned additional assessments for all individuals on assigned case load within prescribed timelines.

· Maintain appropriate contacts and productivity with assigned caseload and ensure appropriate documentation is maintained, including all contact notes.

· Complete appropriate referrals for individuals by assessing their needs and connecting them with appropriate community resources and support.

· Attend all assigned meetings with referral sources, community partners, and internal partners as liaison for the ED Diversion Mobile Respite Service.

· Engage with local referral sources including hospitals, health centers, emergency departments, and others to ensure appropriate and sufficient referrals for program.

· Prepare and facilitate for weekly staff meeting with ED Diversion Navigators.

· Maintain all appropriate certifications and attend all required and assigned trainings.

QUALIFICATIONS:

· High School Diploma, GED, or equivalent, required.

· Minimum of 2 years’ experience working with adults with serious and persistent mental illness, behavioral health, healthcare, homelessness services, human services, or related fields, and underserved populations, required.

· Experience with local resources, navigating health, behavioral health, and/or substance use treatment systems strongly preferred

· Experience managing referrals, care coordination, or case management strongly preferred

· Experience with quality assurance, compliance, data management, and performance improvement preferred.

· Valid Driver’s License, acceptable driving history, and reliable transportation required.

Pay Range:

$27.51 - $27.51

About Us:

At Open Sky Community Services, we open our doors, hearts, and minds to the belief that every individual, regardless of perceived limitations, deserves the chance to live a productive and fulfilling life.

Open Sky is on an anti-racist journey, committed to learning, living, and breathing inclusion, opportunity, diversity, racial equity, and justice for ALL.

At Open Sky, you’ll join over 1,300 compassionate and highly trained professionals who put innovative, evidence-based practices to work in ways that positively impact our communities across Central Massachusetts and beyond.

As a trauma-informed organization, Open Sky strives for transparency, sensitivity, and a workplace culture that values diverse perspectives, continuous learning, and employee well-being. Our commitment to creating a positive and supportive work environment has earned Open Sky repeated recognition as a Top Workplace, including honors from USA TODAY, The Boston Globe, and the national Top Workplaces program.

Open Sky is proud to be an industry leader in pay and benefits. Open the Door to Possibility and begin your career with Open Sky today!

Benefits of Working for Open Sky Include:

• Excellent Supervision (Individual and Group), Professional Development, and Training Opportunities
• Generous paid time off plan – you start with 29 days (almost 6 weeks!) in your first year, including 12 paid holidays. Increases to 32 days in your 2nd year, and the current maximum is 43 days (OVER 8 WEEKS!)
• We pay for your higher education!  Ask about our Tuition Reimbursement Program, and reimbursement for a variety of Human Services certifications.
• Medical, Dental and Vision Insurance with Prescription Plan
• 403b Retirement Plan with Employer Match
• Life Insurance (100% Employer-Paid)
• Eligible employer for the Public Student Loan Forgiveness Program
• And more! 

Open Sky celebrates diversity and is proud to be an Equal Opportunity Employer. In compliance with federal and state employment opportunity laws, qualified applicants are considered for all positions without regard to race, gender, national origin, religion, age, sexual orientation, disability, veteran, or disabled Veteran status.