Endoscopy Procedure Navigator (Certified Med Assistant)
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Skills
About the role
Description
An Endoscopy Procedure Navigator is a healthcare professional who guides patients through the pre procedure process — ensuring safety, efficiency, and a seamless patient experience
Role Overview
The Endoscopy Procedure Navigator integrates advanced clinical knowledge, critical thinking, and compassionate communication to coordinate care for patients undergoing endoscopic procedures. The role acts as a bridge between patients, families, and the healthcare team, ensuring timely, safe, and patient centered care
Compensation
Starting pay typically falls between $18.50 and $23.00 per hour, depending on experience and qualifications. The full salary range for this position is $18.50 - $26.00 per hour, providing opportunities for growth and advancement based on performance, tenure, and skill development.
Key Responsibilities
- Pre Procedure Readiness: Assess patients for specialized needs such as: Monitored Anesthesia Care (MAC) requirements, severe respiratory conditions, pulmonary hypertension, recent cardiac events/stroke, significant heart disease, Implanted cardiac devices requiring clinical follow-up, Identifying and reviewing special medication instructions, Bowel prep needs, etc.
- Patient coordination: Confirm patient readiness and coordinate with endoscopy units and other departments.
- Navigation support: Act as the primary liaison between patients and the ASC/hospital/gastroenterology team, addressing questions, concerns, and logistical issues before, during, and after the procedure.
- Care plan adherence: Ensure patients follow pre procedure preparation instructions and attend scheduled endoscopies/colonoscopies
- Patient education & communication: Provide clear, empathetic information about the colonoscopy process, benefits, risks, and what to expect, including colorectal cancer screening and surveillance guidance. Ensure adherence to pre-procedure instructions.
- Issue resolution: Identify and escalate patient related problems to the management team, and mentor less experienced navigators. Apply critical thinking skills to identify patient barriers and potential health and safety concerns.
- Data management: Maintain accurate records in the EHR system and update patient progress in line with care plans. Maintain confidentiality and compliance with healthcare regulations.
Key Performance Indicators (KPIs) for the Role
- High patient satisfaction and adherence rates.
- Effective communication and problem solving in patient navigation.
- Accurate and up to date documentation in EMR systems.
Impact of Role to the Organization
By managing the entire endoscopy journey, the Navigator:
- Reduces delays and improves patient outcomes.
- Enhances patient satisfaction and compliance.
- Supports efficient, safe, and coordinated care delivery.
Benefits
Rockford Gastroenterology Associates offers a competitive benefits package to eligible employees, including:
- Medical, dental, and vision insurance options through Blue Cross Blue Shield of Illinois
- Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available
- 50K life insurance coverage - company paid!
- Short-term and long-term disability insurance premiums are company paid!
- Voluntary supplemental insurance options through Unum
- 401(k) & Roth retirement savings plans which includes profit sharing and matching at 3% for eligible employees
- Paid time off (PTO)- up to 120 hours per year for new full time employees, with increases as soon as 2 years of service!
- 7 Paid holidays
- Employee Assistance Program (EAP), offering counseling and legal services at no cost, 24/7
Requirements
Skills & Qualifications
- High school diploma or GED required.
- Certified Medical Assistant (CMA) with endoscopy or gastroenterology experience (preferred but not required).
- Experience: Minimum 2 years in patient navigation, healthcare, or related field; 3–5 years preferred.
- Familiarity with EMR systems (NextGen or similar), strong communication skills, ability to work independently and collaboratively with a patient centered care approach.
- Language: English fluency required. Bilingual in Spanish preferred.
- Strong clinical assessment and prioritization skills.
- Excellent communication and empathy.
- Ability to coordinate across multidisciplinary teams.
- Knowledge of endoscopy protocols and patient safety standards.
Work Environment & Requirements
- Hours: Full time (e.g., 40 hours/week). The anticipated schedule will be 8:00 AM to 4:30 PM, Monday - Friday.
- Location: 401 Roxbury Rd. Rockford, IL 61107
- Values & objectives: Alignment with RGA's organizational goals of delivering high quality, timely, equitable care, and supporting patient engagement in colorectal health services.