ELearning Clerical Support Apprentice

Job Description

This vacancy is only open for applications for internal applicants from Portsmouth Hospitals University NHS Trust and Isle of Wight NHS Trust

Band 2: £25,272 per annum

Contract Type: 18 Month Fixed Term Contract

Full time hours: 37.5 per week

Work Base: Queen Alexandra Hospital, Southwick Hill Road, Cosham, Portsmouth, PO6 3LY

This is an 18-month Library, Information & Archive Services (LIAS) Apprenticeship, delivered by LMP Education. The purpose of the apprenticeship is to provide a structured development pathway, enabling the successful candidate to gain the relevant knowledge, skills and experience required for the role.

Are you tech-savvy, organised, and eager to help others learn? We are looking for an enthusiastic E-Learning Clerical Support Apprentice to join our dynamic team. This isn’t just a job, it’s a launchpad for your career in eLearning and library science.

The Opportunity

We sit at the heart of the Trust’s knowledge sharing. As an apprentice, you will be the "face" of our eLearning services, acting as the bridge between healthcare professionals and the digital tools they need to save lives.

You will gain hands-on experience in a professional, supportive environment, helping staff across the Trust (including MOD and Equans partners) access vital training. Under the guidance of the eLearning Technologist, you will develop specialised skills in both eLearning technology and library science.

What You’ll Be Doing

• Be the Digital Guide: Act as the first point of contact for staff, helping them navigate platforms like ESR and Clinical Skills.net with a friendly, professional touch.
• Master New Systems: Learn the ins and outs of online learning databases and provide basic training and troubleshooting for Trust staff.
• Support Trust Induction: Play a key role in welcoming new starters by helping with the setup, execution, and troubleshooting of induction sessions.
• Level Up Your IT Skills: Become an expert in Microsoft Office and gain a foundational understanding of course design and platform  maintenance.
• Collaborate & Create: Work alongside the eLearning Technologist to design training guides, update webpages, and suggest fresh ideas to improve our working procedures.
• Library Support: Gain experience in a library setting by assisting customers at the front desk (issue desk) with a wide variety of enquiries.

Who You Are

• A People Person: You enjoy helping others and can communicate clearly and kindly via phone, email, and in person.
• Tech-Curious: You have a natural interest in IT and are eager to learn how digital learning platforms function.
• Organised: You can manage a busy inbox, maintain calendars, and keep track of training data effectively.
• A Team Player: You are ready to pitch in, share ideas, and grow professionally through feedback and hands-on experience.

Why Join Us?

• Career Development: Gain a recognised qualification .
• Expert Mentorship: You will not be doing this alone. You will receive dedicated support and guidance from senior staff every step of the way.
• Real Impact: Your work directly supports the development of the healthcare professionals who keep our community healthy.
• Career Progression: Develop a broad toolkit of skills that are highly valued across the NHS.

Please see attached Job description for additional information.

Qualifications

Essential

• 5 GCSEs (or equivalent) at Grade 4/C or above, specifically including English Language.

• Customer Service: Proven experience working in a customer-facing environment.
• Technical Familiarity: Previous experience in a role that involves regular use of computers.

Additional Information

The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.   

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs. 

For more information, please see our People and OD Strategy 2026

Smoke Free Policy: 

All of our hospitals operate a strict no smoking policy. Smoking cigarettes or tobacco products is not allowed on any of the grounds or in any of the buildings run by us. This applies to patients, staff, carers and visitors to Trust premises.

Our goal is to improve the health and wellbeing of everyone we care for and, by making sure that our NHS services are smoke-free, we benefit the health of people who use our services as well as the health of the people who work for us.

Company Description

Working as a partnership, both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust have a shared vision for excellence in care for our patients and communities; with a set of strategic aims underpinning how we will achieve this. 

The single corporate service is delivered across both organisations.  You may be based at either IWT or PHU and individuals may be required to undertake business travel between sites. For leaders managing staff across multi-site locations, you will need to be visible and provide in person leadership. The arrangements and frequency will be agreed locally.