E-Commerce Operations Manager

United States3h ago

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Skills

adobecontent managementcontent strategydata analysisexcelforecastinghtmlkpismicrosoft officemicrosoft wordnew product introductionoracle e-business suiteorder managementplmpowerpointproject managementquality controlroot cause analysissdlcseoweb design

About the role

Are you looking for an exciting opportunity working for a Global Technology Leader?

At Aviat Networks we take great pride in hiring a workforce that is committed to supporting and strengthening our values and attributes. If you’re results oriented, customer centric, and an innovative thinker who also takes pride in personal and professional integrity, Aviat Networks is the ideal next step in your career. We are looking for people who love to solve problems, enjoy change and know how to have fun! Come join us as we bring communications to the world.

Aviat Networks is the world’s largest independent supplier of wireless transmission systems. We are recognized worldwide for cutting-edge 5G, backhaul, networking solutions and services. Customers in more than 135 countries depend on Aviat Networks to build, expand and upgrade their voice, data, and video solutions.

About the Role: The ECommerce Operations Manager is responsible for the day-to-day management, optimization, and continuous improvement of Aviat's global e-commerce platform and customer experience. This role serves as the operational owner of the online store, partnering closely with cross-functional teams including Marketing, IT, Product Lifecycle Management (PLM), Supply Chain, Logistics, Procurement, Finance, and Tax to ensure a seamless customer journey from product discovery through order fulfilment.

The ECommerce Operations Manager drives operational excellence by managing website functionality, content strategy, new product introductions, platform enhancements, and customer experience initiatives. This role monitors key performance indicators, analyzes operational and customer data, identifies opportunities for improvement, and leads corrective actions to support business growth. As the platform subject matter expert, the Manager collaborates with internal and external stakeholders to implement new capabilities, optimize website performance, resolve issues, and ensure alignment with business objectives.

Success in this role requires a combination of analytical thinking, technical aptitude, project management skills, and a customer-first mindset to deliver an efficient, scalable, and high-performing e-commerce experience across global markets.

Key Responsibilities:

Work closely with cross-functional teams across the organization to reduce friction and improve customer experience; including but not limited to Material Planning, Procurement, Logistics, PLM, Marketing, IT, Tax & Finance.
Own and manage customer journey including day-to-day operation and maintenance and optimization / process improvement
Manage New Product Introduction process for E-Commerce channel
User Acceptance Testing, acting as Quality Control for new feature deployments, scheduling releases in alignment with business objectives
Ensure the Aviat Store is on track with its Operational Roadmap, leading operational efficiency initiatives to support our year-over-year growth
Responsible for tracking, managing, analyzing and leading corrective actions on operational and customer experience KPIs
Manage content and content experience across all global sites, adhering and defining SEO best practices and content strategy
Work closely with PLM and Marketing to use web analytics and search engine optimization (SEO) to provide management reporting and decision making, forecasting support, to recommend customer experience and website improvements
Manage and configure websites and user roles to align with business/consumer needs
Work with external partners and internal developers to deploy upgrades, reduce problems and enhance web site performance
Proactively identify and fix issues/bugs with websites; perform root cause analysis and work cross-functionally to resolve issues at the source
Analyze potential marketplace extension compatibility and work with technical and business stakeholders to implement new features and capabilities of the store as the subject matter expert and platform administration owner
Manage Livechat tickets & Chatbot customer flow creation and optimization to maximize customer conversion and enhance customer experience
Actively monitor daily data flow between front end, order management, and internal systems; working with appropriate partners to resolve any discrepancies and issues.

Qualifications & Competencies:

2+ years of experience in e-commerce operations, digital commerce platforms (Adobe Commerce/Magento preferred), or operations management; multinational experience preferred.
Bachelor’s degree in Business Administration, Computer Science, Engineering, Digital Marketing, or equivalent experience.
Strong analytical and data management skills, including advanced Excel proficiency and the ability to translate data into actionable insights.
Knowledge of e-commerce platforms, website architecture, software development life cycle (SDLC), and project management methodologies.
Experience with customer experience optimization, personalization, segmentation, and user journey mapping.
Understanding of SEO best practices and website design principles.
Proficiency in HTML/HTML5; experience with Oracle E-Business Suite is a plus.
Domestic and/or international e-commerce experience is strongly preferred.
Strong organizational skills with exceptional attention to detail and a process-oriented mindset.
Ability to manage multiple priorities and projects in a fast-paced, evolving business environment.
Self-starter with an entrepreneurial mindset and the ability to work independently while driving results.
Proficient in Microsoft Office Suite, including Excel, Word, and PowerPoint.
Demonstrated ability to solve business problems through data analysis, research, and critical thinking.
Excellent communication and relationship-building skills, with a proven ability to collaborate cross-functionally, influence stakeholders, and foster a positive team environment

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Aviat Networks provides equal employment opportunity for all applicants and employees. The Company does not discriminate against applicants or employees on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran or military status, disability or any other legally recognized protected basis under federal, state or local law.

Aviat Networks offers a competitive benefits package. Apply NOW to learn more!

For positions in California, Colorado, or New York City you may contact us at human.resources@aviatnet.com for the salary range for this position (include the exact Job Title as it reads above).