Donor Services Specialist

Position Description

Wheeler Mission Ministries is a privately funded 501(c)3 non-profit, evangelical Christian ministry whose designated purpose is religious. We are a Christ-centered ministry which is dedicated to sharing the Gospel and helping those experiencing homelessness and those in need. Wheeler Mission Ministries considers every position one of ministry and a vital and valued part of our team. Therefore, it is essential that all employees of Wheeler Mission Ministries have a personal relationship with Jesus Christ and subscribe to our Mission, Vision, Statement of Faith, Core Values, and Qualifications for Employment upon hire and continuously while employed. Employees are encouraged and expected to share the Gospel as opportunities arise.

Job Title: Donor Services Specialist	Exempt/Non-Exempt: Non-Exempt
Reports to: Director of Donor Services	Full or Part-time: Full-Time
Team: Development
Position Summary:
The Donor Services Specialist supports donor giving and relationship management by assisting with donor data processing, communication, and administrative tasks. This position requires strong attention to detail, accuracy, and critical thinking in handling financial transactions, maintaining donor records, and facilitating reporting using Blackbaud’s Raiser’s Edge NXT. The role also involves occasional volunteer supervision and local travel to support fundraising events and office operations.

Qualifications

Key Duties and Responsibilities Brief description of duties in order of priority

Key Area: Donor Data Management and Gift Processing

• Process and record all incoming funds, including donations and receivables, ensuring each item is properly documented and accounted for.
• Maintain accurate and up-to-date donor, event participant, volunteer, vendor, and prospect records in the database, adhering to IRS and Wheeler Mission standards.
• Complete reporting and database upkeep as assigned, showing initiative in identifying and resolving discrepancies.
• Collaborate with other departments to provide updated database information and resolve data-related issues.
• Ensure the confidentiality and security of all donor information in compliance with organizational policies.

Key Area: Donor Communication and Relationship Support

• Handle donor interactions through mail, email, phone, and in-person meetings with professionalism, thankfulness, and a positive attitude.
• Create accurate and timely donor communications, ensuring all correspondence is properly documented.
• Act as a point of contact for donor inquiries, working to resolve issues promptly and escalate concerns when necessary.
• Provide support for special events by assisting with donor engagement, event coordination, and volunteer supervision.
• Supervise 1-5 volunteers as needed for specific office tasks or during events.

Key Area: Administrative and Operational Support

• Perform general administrative tasks, such as participating in regular meetings, maintaining office supplies, and completing required reports.
• Organize and maintain donor records, occasionally lifting and filing documents (up to 35 pounds) and managing office equipment.
• Support local travel needs, such as weekly trips to the bank or other Wheeler Mission sites, using a personal or company vehicle.

REPORTING RELATIONSHIPS:

This position on occasion will supervise 1-5 volunteers at one time for specific office tasks or fundraising events.

Competencies Required
Unique for this job	Unique for this job	Unique for this job
Adaptability	Confidentiality	Problem Solving
Communicates Effectively	Detail Orientation	Critical Thinking
Reporting and Analysis	Analytical Skills	Planning
Prioritizing	Relationship Building
Timeliness	Organizing

MINIMUM QUALIFICATIONS:

Education/Experience:

• High school diploma or equivalent, Bachelor’s degree preferred
• Ability to type a minimum of 30+ words per minute with high accuracy

Technical/Software Knowledge:

• Proficiency in Microsoft Office, including Excel, Outlook, and Word.
• Previous experience using Blackbaud’s Raiser’s Edge donor database preferred

Mission Alignment:

• Belief in the inerrancy of the Holy Bible