Dispatcher

Deadline to Apply:         4:30PM on Monday, November 9th, 2026

  

Summary/Purpose

Maintains radio communication with field personnel and performs clerical duties regarding routine activities as well as emergency power outages.

 

Typical Duties and Responsibilities

The following are the typical duties of this position and do not include marginal functions that are incidental to the performance of fundamental job duties and may include other duties as assigned.  The scope and duties of a given position may change or be temporarily altered based on the business needs of NAEC.  All employees are expected to work in a safe manner and follow all safety rules and regulations at all times.  This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

 

Typical responsibilities include:

• Monitor Cooperative radio traffic for emergency situations.
• Respond to or relay messages.
• Record and track truck locations.
• Monitor and process outages through the Outage Management System software.
• Monitor vehicle locations for purpose of dispatching to work locations via our Automatic Vehicle Location system
• Notify crews of outages, giving relevant information, such as location.
• Dispatch connects, disconnects, and other service orders to employees in field.
• Contact members as needed by phone for power restoration, or to schedule appointments.
• Must be at station at all times or arrange substitute before leaving.
• Receive and handle member contacts outside regular office hours or route contacts to appropriate personnel.
• Tracking of AMR meters.
• Reading and pinging meters as requested
• Issuing remote disconnects/reconnects as requested
• Taking bill payments by members over the phone
• AMR database maintenance.
• Outage database maintenance and verification.
• Initiate utility locate requests, at the direction of the Superintendents
• Create service orders for various situations as directed by Operations
• Track requests for HOLDs on power lines that are worked. Coordinate with personnel working within the HOLD area as work is being done.
• Coordinating with other Operations Centers with other utilities while working switching orders.
• All other duties as assigned.

 

 

Qualifications

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

 

 

Education/Experience

High school diploma plus one – two years’ experience.

 

Knowledge, Skills & Abilities

• Computer experience in database, spreadsheets and word processing.
• Operate two-way radio systems
• Effective oral communications

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write/complete routine reports such as time sheets, accident reports.
• Ability to effectively present information and respond to questions from employees, customers and the general public.
• Ability to solve problems and interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to interact with customers and other employees in a courteous and proper manner.
• Ability to plan work and to properly instruct others.

• Should have good working knowledge of all Cooperative policies and procedures and Service Rules and Regulations and Rates.

 

Physical Demands/Working Conditions

General office conditions with irregular hours as deemed necessary by the position.  Requires the physical ability of stooping, kneeling, crouching, reaching, standing, walking, grasping, manual dexterity, talking, hearing, and defined light work.

 

 

Work Environment

The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job, including normal office setting.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually low to moderate.

 

 

NAEC is an equal opportunity employer and provider.  This is a safety sensitive position.