Dispatcher I
Houston, TX, United States1w ago
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Key details
- Location
- Houston, TX, United States
- Work style
- Onsite
- Level
- Entry level
- Experience
- 1–4 yrs
- Function
- Logistics & Transportation
- Focus area
- other
- Posted
- 1w ago
Skills
customer serviceexcelhvacmicrosoft word
About the role
Essential Duties & Responsibilities:
• Take client service calls and open jobs as needed following all proper procedures.• Check all work orders for proper addressing, labor hours charged, all numbers, dates, et., before work orders are given to billing.• Schedule the calls along with all previously scheduled work.• Dispatch techs on previously scheduled maintenance and service calls.• Verify times and job status (complete, open). Create job number and job file. Dispatch both emergency and scheduled work.• Order filters for monthly maintenance as needed for technician/driver pick up.
Qualifications:
• High School Diploma or equivalent a plus.• Previous HVAC industry experience a plus• 1+ years customer service background required• General computer skills including Microsoft Word and Excel
• Take client service calls and open jobs as needed following all proper procedures.• Check all work orders for proper addressing, labor hours charged, all numbers, dates, et., before work orders are given to billing.• Schedule the calls along with all previously scheduled work.• Dispatch techs on previously scheduled maintenance and service calls.• Verify times and job status (complete, open). Create job number and job file. Dispatch both emergency and scheduled work.• Order filters for monthly maintenance as needed for technician/driver pick up.
Qualifications:
• High School Diploma or equivalent a plus.• Previous HVAC industry experience a plus• 1+ years customer service background required• General computer skills including Microsoft Word and Excel