Dispatcher

Dispatcher
Job Type: Contract to Hire
Pay: $26-$28/hour, DOE
Hours: Monday – Friday, hours may vary
Overtime and weekends may be required

Job Summary
We’re looking for an experienced, organized Dispatcher to join our transportation and logistics team! In this role, you'll coordinate daily delivery schedules, plan efficient driver routes, and ensure customer orders are delivered on time. You'll serve as a key point of communication between drivers, branch personnel, and operations teams while handling schedule changes, last-minute delivery requests, and customer concerns. The ideal candidate has previous transportation dispatch experience, strong problem-solving skills, and the ability to keep operations running smoothly in a fast-paced environment.

Responsibilities

Dispatching & Route Coordination

Receive and review delivery requests from branch personnel.
Plan, map, and coordinate daily driver routes to maximize efficiency and meet delivery deadlines.
Schedule deliveries and pickups based on customer needs, driver availability, and operational priorities.
Utilize computer-aided dispatch systems to communicate with drivers and coordinate route assignments.
Monitor routes throughout the day and make adjustments as needed.
Coordinate last-minute and unscheduled deliveries to accommodate changing customer requirements.
Respond to driver requests for assistance and help resolve delivery or routing issues.


Communication & Customer Service

Serve as a primary point of contact between drivers, branch staff, and operations personnel.
Maintain consistent communication with drivers regarding schedules, route changes, and delivery updates.
Respond to customer concerns and assist with delivery and pickup issues.
Communicate inventory concerns, scheduling challenges, and operational issues to the appropriate teams.
Provide professional and responsive customer service throughout the delivery process.


Reporting, Compliance & Safety

Maintain accurate dispatch records, reports, and required documentation.
Ensure dispatch activities follow applicable Department of Transportation (DOT) regulations and company procedures.
Follow all safety requirements related to equipment, material handling, and transportation.
Ensure compliance with applicable DOT, OSHA, and company safety guidelines.
Promote safe work practices and communicate potential safety concerns.


Perform other duties as assigned


Qualifications

High school diploma or GED equivalent.
Minimum of 2 years of transportation dispatch experience.
Working knowledge of DOT regulations, policies, and transportation practices.
Strong organizational, scheduling, and time-management skills.
Excellent verbal and written communication skills in English.
Basic computer skills and comfort working with dispatch systems.
Strong problem-solving skills and the ability to adjust quickly to changing priorities.
Ability to manage multiple requests and meet time-sensitive delivery deadlines.
Strong customer service and interpersonal skills.
Dependable, detail-oriented, and able to work independently.

Preferred Qualifications

One or more years of previous truck driving experience.
Experience with computer-aided dispatch and route planning systems.
Familiarity with Microsoft Windows and other standard office applications.
Previous experience coordinating deliveries, pickups, or transportation operations.