Director, Talent Management & Organizational Effectiveness

Build Your Career with Ashley Furniture- Where Innovation Meets Comfort

Who We Are:

At Ashley, inspiring the love of home is at the heart of everything we do. As the world’s largest manufacturer of home furnishings, we’re more than a business — we’re a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience. Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry.

If you’re ready to grow, you’ve come to the right place. With a true “Growth Mindset,” Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.

If you are a current Ashley employee: Please login to your UKG account and apply using the internal job board.

Director, Talent Management & Organizational Effectiveness

Role Summary

As a key leadership member of the Talent Center of Excellence, the Director, Talent Management & Organizational Effectiveness leads the design and execution of enterprise-wide talent management strategies and processes, ensuring the effective development, engagement, succession planning, and retention of top talent. In addition, this role designs and leads organizational assessments (surveys, focus groups) and facilitates impactful team-building and culture-shaping initiatives. This leader will also manage the Talent COE’s technology ecosystem (primarily the LMS) in partnership with the HR Technology COE. This leader partners closely with HR Business Partners and business unit leaders to support data-driven talent decisions and to foster a high-performance culture.

Key Responsibilities

• Develop and execute comprehensive talent management strategies that encompass performance management, career development, succession planning, and employee engagement. ​
• Design, lead and manage performance review cycles, talent review sessions, succession pipeline activities, and career pathing across all levels.
• Conduct organizational assessments such as employee surveys, focus groups, and interviews to diagnose culture and team effectiveness. ​
• Design and facilitate team-building sessions and culture-shaping projects that drive collaboration, innovation, and high engagement across business units.
• Analyze talent and engagement data to inform strategic decisions, measure program impact, and drive continuous improvement.
• Collaborate with business leaders and HR Business Partners to identify skill gaps, build critical talent pipelines, and address organizational needs. ​
• Provide internal consulting and coaching for leaders regarding talent management practices, organizational culture, and team dynamics. ​
• Oversee and optimize the organization’s learning technology ecosystem, serving as the primary LMS administrator, and integrate learning platforms with other HR systems to support employee development and compliance.
• Maintain expertise in industry trends across talent management, learning technology, and organizational effectiveness domains. ​

Required Competencies

• Advanced talent management capability, including performance management, succession planning, and career development. ​
• Expertise in organizational assessments and facilitating team-building/culture-shaping interventions. ​
• Analytical skills, including the ability to interpret talent, engagement, and organizational data for decision-making.
• Strategic and operational planning, organizational consulting, and excellent communication skills. ​
• Strong proficiency with learning management systems (LMS), learning technology platforms, and analytics tools. UKG knowledge and experience highly preferred. ​
• Change management, stakeholder influence, and project leadership abilities.
• High level of collaboration and partnership, especially with business leaders and HRBPs. ​

Qualifications

• Bachelor’s degree in Human Resources, Business, Organizational Development, or related field required.
• Master’s degree or relevant advanced credential preferred (HR, OD, I/O Psychology, MBA).
• 7–10 years’ progressive experience in talent management, with demonstrated capability in LMS administration and organizational effectiveness projects.
• Recognized certifications in talent management (e.g., SHRM-SCP, SPHR), organizational development (ODCP), or HR technology preferred.
• Proven experience managing technology platforms and driving team-building/culture initiatives in a multi-site organization.
• Strong results driving engagement, retention, and organizational health. ​

This position is central to driving integrated talent management strategy, leveraging learning technology, and advancing organizational effectiveness through data-driven assessments and purposeful team-building.

Work Environment

This role operates across a variety of environments, including professional office settings, customer locations, showrooms, furniture markets, manufacturing facilities, warehouses, and supplier sites.

Responsibilities include reviewing designs, materials, prototypes, samples, specifications, manufacturing processes, and product presentations. The position may occasionally require lifting, moving, or positioning materials and samples weighing up to 30 pounds, with assistance available for heavier items.

Occasional exposure to operational environments, including variable temperatures, noise levels, dust, and manufacturing conditions, may occur during facility visits and product evaluations.

Benefits We Offer:

• Health, Dental, Vision, Employee Assistance Program
• Paid Time Off; increases with years of service
• Generous Employee Discount on home furnishings
• Professional Development Opportunities
• Tuition Assistance
• Ashley Wellness Centers (location specific)
• 401(k) and Profit Sharing
• Life Insurance

Our Core Values:

• Honesty & Integrity: Acts with transparency, discretion, and ethical judgment. Trusted to handle sensitive information and provide accurate, unbiased insights.

• (Dirty Fingernail: Takes full accountability for outcomes, not just tasks. Inspects details, ensures data accuracy, and follows through to completion.

• Continuous Improvement: Actively seeks better ways to improve templates, tools, and processes. Learns from prior initiatives and embeds lessons into standard work.

• Growth & Results Focus: Understands how transformation initiatives drive growth, cost reduction, and profitability. Keeps work aligned to enterprise priorities.

• Culture of Leadership: Leads through influence, reliability, and example. Builds trust across functions and supports leaders at every level.

• Customer-Centric & Boundaryless: Works across silos for the greater good of the organization. Ensures outputs meet the needs of executives, initiative owners, and teams.

• Operational Excellence: Demonstrates strong organizational discipline, attention to detail, and the ability to translate ambiguity into clear, executable tools.

Interested in learning more about Ashley Furniture’s Community Engagement programs, Environmental Stewardship, or our Core Values, click the links below:

Corporate Social Responsibility

View Our Corporate Brochure

We are an Equal Opportunity Employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. This job description does not constitute a written or implied contract of employment. The company reserves the right to revise or change job duties and responsibilities as the need arises.

Notice to Search Firms: We are not seeking assistance or accepting unsolicited resumes from search firms. We will not pay any placement, referral or other fees to any search firms unless we have agreed otherwise in a valid, written agreement for the specific position posted and signed by an authorized representative of Ashley Furniture Industries.

* Please note this position is not eligible for current or future employment sponsorship. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future.