Director of Rooms (Chinese speaking)
Zhuhai, ChinaYesterday
Key details
- Location
- Zhuhai, China
- Work style
- Onsite
- Level
- Lead / Staff+
- Function
- Operations & Strategy
- Focus area
- other
- Posted
- Yesterday
Skills
About the role
Manage the Rooms Division’s business performance, including annual budgeting, revenue enhancement, cost control, workforce productivity and business forecasting.
Oversee the daily operations of the Rooms Division, ensuring effective collaboration among Front Office, Housekeeping and related departments, while maintaining hotel and brand service standards.
Manage the end-to-end guest experience from check-in to check-out, resolve guest feedback and complaints efficiently, and drive continuous improvement in service quality.
Conduct regular inspections of guest rooms and public areas, working closely with Engineering and other departments to maintain facilities, cleanliness and overall presentation standards.
Lead and develop the Rooms Division management team through talent selection, training, coaching, performance management and colleague engagement and etc.
Manage the Rooms Division’s business performance, including annual budgeting, revenue enhancement, cost control, workforce productivity and business forecasting.
Oversee the daily operations of the Rooms Division, ensuring effective collaboration among Front Office, Housekeeping and related departments, while maintaining hotel and brand service standards.
Manage the end-to-end guest experience from check-in to check-out, resolve guest feedback and complaints efficiently, and drive continuous improvement in service quality.
Conduct regular inspections of guest rooms and public areas, working closely with Engineering and other departments to maintain facilities, cleanliness and overall presentation standards.
Lead and develop the Rooms Division management team through talent selection, training, coaching, performance management and colleague engagement and etc.
- Must have previous Front Office working experience with Hyatt Hotels Corporation, together with Rooms Division or Front Office management experience in an international branded hotel.
- Good problem solving, administrative and interpersonal skills are a must.
Ideally with a university degree or diploma in Hospitality or Tourism management.
- Must have previous Front Office working experience with Hyatt Hotels Corporation, together with Rooms Division or Front Office management experience in an international branded hotel.
- Good problem solving, administrative and interpersonal skills are a must.
Ideally with a university degree or diploma in Hospitality or Tourism management.
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