Director of Revenue Management

Job Description

Lead the hotel’s revenue strategy to maximise market share, total revenue, and profitability. Work closely with the General Manager, Cluster Director of Revenue Management and Sales, Marketing, Finance, and Operations teams to align pricing, distribution, and commercial decisions with the hotel’s business objectives.

Key Responsibilities

• Develop and implement revenue strategies across rooms and other hotel revenue streams.

• Lead budgeting, forecasting, and performance analysis, providing clear recommendations and timely reporting.

• Manage pricing, inventory, market segmentation, and distribution channels to optimise revenue and profitability.

• Monitor booking pace, demand trends, competitor performance, and market opportunities.

• Drive direct booking growth while managing distribution costs and maintaining rate integrity.

• Evaluate group and wholesale business through displacement analysis and total profitability assessment.

• Lead revenue meetings and communicate strategies effectively to hotel leadership and relevant stakeholders.

• Partner with operational teams to develop upselling initiatives and ancillary revenue opportunities.

• Ensure accurate data and effective use of revenue management, reservations, and business intelligence systems.

• Coach and develop the revenue and reservations teams, strengthening commercial understanding across departments.

• Ensure compliance with Accor standards and hotel policies.

Qualifications

• Education & Certifications:

  - Bachelor’s degree in Business Administration, Finance, Economics, Hospitality Management, or a related field. 

  - Master’s degree (MBA) or Revenue Management Certification (e.g., HSMAI CRME – Certified Revenue Management Executive) is preferred.

  Experience:

  - Minimum 7–10 years of experience in revenue management within the hospitality industry, including at least 3 years as Revenue Manager or Cluster Revenue Manager in an upscale or luxury hotel.

  - Proven track record of leading a revenue and reservations team and delivering RevPAR and market share growth.

  - Proven experience in developing pricing strategies, forecasting, budgeting, and financial analysis. 

  - Experience in managing revenue across multiple brands, segments, and markets. 

  Technical Skills & Knowledge:

  - Proficiency in revenue management systems (RMS) such as EzRMS, IDeaS, Duetto, Rate Gain, OTA Insight, or STR Global. 

  - Proficiency in Microsoft Excel, including advanced functions (pivot tables, macros, and data modeling). 

  Strategic & Analytical Skills:

  - Strong analytical skills with the ability to interpret data and make data-driven decisions. 

  - Expertise in forecasting, pricing optimization, and demand analysis. 

  - Ability to analyze competitor strategies, market trends, and consumer behavior. 

  Leadership & Communication Skills: 

  - Proven experience leading revenue and reservations teams and partnering with General Managers, Sales & Marketing and Finance.

  - Strong communication and presentation skills to influence owners and executive decision-making.

  - Ability to train and mentor teams on revenue management best practices. 

   

Additional Information

What we offer

• An opportunity to lead revenue strategy at Pullman Dubai Creek City Centre Hotel & Residences.

• Learning and development opportunities through Accor.

• Career growth opportunities within the hotel and across Accor’s global network.

• A collaborative environment where your ideas and expertise are valued.

Our commitment to Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.

Join us

Bring your analytical expertise, commercial vision, and passion for hospitality. Help us create memorable guest experiences while driving sustainable business performance.

Company Description

Pullman Dubai Creek City Centre Hotel & Residences is an award-winning, five-star destination in the heart of Deira, Dubai, and part of Accor’s Pullman brand. Our newly renovated hotel and serviced residences bring a fresh look and feel to a familiar Dubai address. With direct access to City Centre Deira and the Dubai Metro nearby, we welcome guests visiting for business, leisure, and extended stays.

From contemporary guest rooms and spacious serviced apartments to dining, meeting and event spaces, and wellness facilities, our property brings together the many sides of hospitality under one roof. Our residences were named Dubai’s Leading Hotel Residences at the World Travel Awards for four consecutive years, from 2015 to 2018.

Join our team of Heartists® as we begin a new chapter for the property. You’ll work alongside colleagues from diverse backgrounds, help shape the guest experience in our renewed spaces, and have opportunities to learn and grow with Accor. We value people who take ownership, support their teammates, and make every guest feel genuinely welcome.