Director of Patient Access

Schedule: Monday- Friday 8:00am-5:00pm
Position Summary:
The Director of Patient Access provides strategic and operational leadership for the centralized patient access functions supporting Everent Health’s palliative and primary care services. This position is responsible for creating a consistent, efficient, and patient-centered experience from the initial referral and intake to eligibility verification, scheduling, and successful connection to care.

The Director will lead a centralized team that includes schedulers and community/administrative assistants. This team will be responsible for referral and intake operations and will establish standardized processes across Everent Health’s palliative and primary care programs. The Director will be responsible for developing a scalable patient access model that supports multiple service lines, locations, providers, payer requirements, and care settings.

The Director of Patient Access oversees operational metrics to ensure operational excellence across all palliative and primary care programs.

Position Qualifications:

Bachelor’s degree in healthcare administration, business administration, management, or a related field preferred. Equivalent relevant education and experience may be considered.
Minimum of five years of experience in healthcare operations, patient access, referral management, scheduling, customer service, or a related administrative function.
Minimum of three years of supervisory or management experience, preferably overseeing teams responsible for referral/intake, scheduling, patient services, or administrative operations.
Experience leading operational improvement initiatives, workflow redesign, and process standardization.
Experience utilizing electronic health records, scheduling platforms, referral management systems, and performance reporting tools.
Experience in palliative care, primary care, home-based care, hospice, ambulatory care, or other community-based healthcare settings preferred.
Develop and manage departmental staffing plans, productivity expectations, and operational resources to support organizational goals and patient access objectives.