Director of Operations

1. Position Summary

The Director of Operations provides strategic and operational leadership for EIHAB's residential, day habilitation, community habilitation, respite, and assigned quality assurance operations. The Director ensures programs operate efficiently, safely, and in compliance with OPWDD, federal, state, and local regulations while promoting person-centered services and organizational excellence.

The Director provides leadership to management staff, oversees program performance, supports strategic initiatives, manages operational resources, and collaborates with Executive Leadership to achieve organizational goals, improve service quality, and strengthen regulatory compliance.

2. Essential Responsibilities

A. Strategic Leadership and Operational Management

1. Direct the daily operations of assigned residential, day, community habilitation, respite, and quality assurance programs.

2. Develop, implement, and monitor operational goals aligned with EIHAB's Strategic Plan.

3. Establish departmental objectives, priorities, and performance standards.

4. Evaluate operational effectiveness and implement process improvements.

5. Assist Executive Leadership with strategic planning and organizational initiatives.

6. Monitor program performance and operational outcomes.

7. Recommend operational improvements that enhance efficiency and service quality.

8. Ensure effective coordination between all operational departments.

B. Program Oversight and Service Delivery

9. Ensure high-quality, person-centered services are provided in accordance with each individual's Life Plan and interdisciplinary team recommendations.

10. Monitor implementation of Individual Service Plans and program goals.

11. Ensure individuals' rights, dignity, health, safety, and welfare are protected.

12. Oversee admissions, transfers, discharges, and program capacity.

13. Monitor program staffing patterns to ensure adequate coverage.

14. Evaluate program effectiveness and recommend service enhancements.

15. Support the development of innovative service delivery models.

16. Ensure consistency of services across all assigned programs.

C. Regulatory Compliance and Risk Management

17. Ensure compliance with OPWDD regulations, Justice Center requirements, HIPAA, OSHA, Medicaid standards, and agency policies.

18. Monitor program compliance through site visits, audits, record reviews, and observations.

19. Review incidents, investigations, corrective action plans, and regulatory findings.

20. Ensure deficiencies are corrected within required timeframes.

21. Participate in regulatory surveys and agency audits.

22. Monitor implementation of corrective actions.

23. Ensure accurate documentation and recordkeeping.

24. Promote a culture of compliance throughout assigned departments.

D. Leadership, Supervision, and Workforce Development

25. Supervise, coach, mentor, and evaluate assigned managers and supervisors.

26. Establish clear performance expectations and hold leadership staff accountable.

27. Participate in recruitment, interviewing, hiring, orientation, and retention efforts.

28. Address employee performance concerns through coaching, counseling, and progressive discipline in collaboration with Human Resources.

29. Develop succession plans and leadership development opportunities.

30. Monitor staffing levels, overtime, scheduling, and workforce utilization.

31. Promote employee engagement and professional development.

32. Foster teamwork, collaboration, and accountability.

E. Quality Assurance and Performance Improvement

33. Integrate assigned programs into EIHAB's Quality Improvement Program.

34. Analyze quality indicators and operational performance data.

35. Identify trends and develop performance improvement initiatives.

36. Monitor corrective action plans and quality improvement projects.

37. Ensure participation in agency committees and performance improvement activities.

38. Report operational outcomes to Executive Leadership.

39. Promote continuous quality improvement throughout assigned programs.

40. Monitor achievement of departmental performance goals.

F. Financial and Resource Management

41. Develop, monitor, and manage operational budgets in collaboration with the Chief Operations Officer.

42. Evaluate staffing, equipment, and resource needs to support quality service delivery and operational efficiency.

43. Monitor departmental expenditures and ensure fiscal accountability.

44. Review and approve operational purchases, equipment requests, and resource allocations within delegated authority
45. Monitor staffing patterns, overtime utilization, vacancies, and workforce productivity.

46. Identify opportunities to improve operational efficiency while maintaining quality outcomes.

47. Ensure agency facilities, equipment, vehicles, and program resources are maintained and utilized appropriately.

48. Support organizational financial goals through responsible resource management and operational planning.

G. Communication and Community Relations

49. Serve as a liaison between Executive Leadership, Directors, supervisors, employees, individuals receiving services, families, Care Coordination Organizations (CCOs), regulatory agencies, and community partners.