Director of Field Operations
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Key details
- Location
- Wallingford, CT, United States
- Work style
- Onsite
- Level
- Lead / Staff+
- Job type
- Full-time
- Experience
- 5–8 yrs
- Function
- Operations & Strategy
- Focus area
- other
- Posted
- 2w ago
Skills
crmkpis
About the role
Director of Field Operations
Masonicare - The Long Hill Company - Wallingford, CT
Day Shift / 40hrs/wk
We are committed to supporting our employees with competitive pay, comprehensive benefits such as medical insurance, dental insurance, vision insurance, paid time off, tuition reimbursement, matching 401K retirement plan, work-life balance, and career growth opportunities.
An experienced operational utility team member to report to Executive Project Manager to review off trend KPIs with field leadership and coach field teams on CRM usage.
Essential Duties and Responsibilities:
- Supportive role and reporting to Executive Project Managers, and President.
- Researching off-trend KPIs and developing operational solutions with team.
- Reviewing and coaching resolution to budget variances.
- CRM review and education and coordination of mystery shops.
- Experience in developing prospect-centered sales culture.
- Conduct in person site-visits throughout country.
- Work across multiple platforms of CRM, Billing and GL systems.
- National Travel – Minimum 1-week per quarter, with potential for longer assignments.
Minimum Qualifications:
- Education: Bachelor’s Degree in healthcare or related field, or work experience equivalent managing multiple disciplines.
- Experience: Minimum 5-years as Executive Director of senior living community operations. Leadership experience interfacing with residents, families and staff across all disciplines. Self-starting problem solver.
- Certificates, Licenses, Registrations: Healthcare Leadership training a plus.
Day Shift / 40hrs/wk