Job Summary: | The purpose of this position is to aid, identify, facilitate, develop, monitor and maintain the School of Dental Medicine’s hardware and software computer needs with a focus on Radiology and Digital Dentistry. This role assists in system updating and backup, installing and maintaining software and hardware, as well as providing technical support for students, residents, faculty, and staff. This role maintains and supports imaging-related servers through installation, upgrading, patching, etc. as well as maintaining, supporting, upgrading, and implementing changes for radiology-specific hardware and software. This role will make the decisions necessary to provide timely resolution to the Dental School's needs. While responsibilities span multiple technology domains, the primary focus of the position is providing specialized support for Radiology and Digital Dentistry systems, ensuring the availability, reliability, and effective operation of these critical clinical technologies. Key Responsibilities: Install, configure, monitor, and support radiology and digital imaging software, including 2D and 3D dental PACS systems. Support radiology and digital dentistry hardware, and help troubleshoot image acquisition, storage, and retrieval issues. Coordinate with equipment and software vendors on support requests, warranty claims, repairs, and troubleshooting. Coordinate, perform, and test imaging software upgrades and assist with upgrades of other clinical applications. Install, monitor, and support imaging-related servers; perform approved security updates, patches, and routine maintenance under established procedures. Assist with Windows Server, Active Directory, Group Policy, and related workstation and server security technologies; escalate complex issues when appropriate. Respond to IT service tickets; configure computers and associated peripherals; and perform preventive maintenance on computers, scanners, and other IT equipment.
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Why Join Us: | Help the School of Dental Medicine support the specialized technology used in dental education and clinical operations. This role offers hands-on experience with imaging platforms, connected clinical devices, computer systems, and IT services while collaborating with faculty, students, residents, staff, vendors, and IT colleagues. Why work for the University? We have AMAZING benefits and offer exceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including: Medical: Multiple plan options Dental: Multiple plan options Additional Insurance: Disability, Life, Vision Retirement 401(a) Plan: Employer contributes 10% of your gross pay Paid Time Off: Accruals over the year Vacation Days: 22/year (maximum accrual 352 hours) Sick Days: 15/year (unlimited maximum accrual) Holiday Days: 15/year Tuition Benefit: Employees have access to this benefit on all CU campuses ECO Pass: Reduced rate RTD Bus and light rail service
There are many additional perks & programs with the CU Advantage. |
Qualifications: | Minimum Qualifications: Applicants must meet minimum qualifications at the time of hire. Preferred Qualifications: One (1) year of hands-on IT support experience, including internships, academic projects, technical training, or equivalent practical experience. Experience installing, configuring, and troubleshooting Windows computers, software applications, device drivers, and peripheral devices. Experience providing technical support to users and using ticketing systems. Experience with basic cybersecurity practices.
Conditions of Employment: Competencies: Basic knowledge of computer networking, Windows Server, Active Directory, Group Policy, and network-connected devices. Interest in learning and supporting dental radiology, digital imaging, intraoral scanners, CAD/CAM systems, 3D printers, and emerging technologies. Ability to troubleshoot unfamiliar technical issues using documentation, research, and collaboration with IT teams or vendors. Familiarity in ticketing systems, customer service, and basic cybersecurity practices. Hands-On Technical Troubleshooting: Ability to diagnose, troubleshoot, and resolve computer hardware, software, operating system, network connectivity, and peripheral device issues using a systematic, hands-on approach. Technical Aptitude: Ability to understand how hardware, software, operating systems, and connected devices interact and apply foundational IT knowledge to unfamiliar technical environments. Learning and Adaptability: Demonstrated ability and willingness to learn new technologies, software applications, specialized equipment, and technical workflows through hands-on training, vendor resources, documentation, and collaboration with experienced staff. Problem-Solving and Critical Thinking: Ability to investigate technical issues, identify possible causes, test solutions, and determine when additional assistance or escalation is appropriate. Hardware and Software Support: Ability to install, configure, maintain, update, and troubleshoot computers, software applications, device drivers, scanners, cameras, printers, and other connected equipment. Specialized Technology Support: Ability and willingness to develop technical knowledge of dental radiology and digital dentistry systems, including digital X-ray sensors, 2D/3D imaging equipment, intraoral scanners, CAD/CAM software, 3D printers, milling systems, and associated applications. Basic Networking and Systems Knowledge: Working knowledge of computer networking, device connectivity, Windows operating systems, and basic IT infrastructure concepts, with the ability to develop additional skills through training. Technical Research and Resourcefulness: Ability to research unfamiliar technical problems, interpret vendor documentation, use available support resources, and apply findings to resolve issues. Communication and Customer Service: Ability to communicate effectively and professionally with students, faculty, residents, clinical staff, vendors, and IT colleagues, including explaining technical information to nontechnical users. Teamwork and Collaboration: Ability to work collaboratively with IT team members, clinical personnel, and external vendors while also completing assigned tasks independently. Organization and Prioritization: Ability to manage multiple technical support requests, prioritize work based on operational needs, maintain accurate documentation, and follow established procedures. Security and Confidentiality: Ability to follow institutional information securi
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