Deposit Servicing Specialist
Key details
- Location
- Chippewa Falls, WI, United States
- Work style
- Onsite
- Level
- Entry level
- Job type
- Full-time
- Experience
- 1–3 yrs
- Function
- Operations & Strategy
- Focus area
- other
- Posted
- Yesterday
Skills
About the role
Do you want to work for a local bank that has been invested in the greater Chippewa Valley community for over 120 years, where employees matter?
If so, Northwestern Bank has a full-time Deposit Servicing Specialist position available at our Chippewa Branch.
Why Join Northwestern Bank
At Northwestern Bank, people matter. For more than 120 years, we have proudly served the greater Chippewa Valley as a locally owned community bank built on strong relationships, genuine care, and a commitment to making a difference. When you join our team, you become part of a supportive, family-friendly culture where employees are known, valued, and empowered to succeed. Our team works together to deliver exceptional customer experiences, forming meaningful connections and helping customers achieve their financial goals every day. Beyond the workplace, we are deeply invested in strengthening our communities through volunteering, partnerships, and service. At Northwestern Bank, you'll find rewarding work, supportive teammates, approachable leadership who know you by name, and the opportunity to make a positive impact on the customers and communities we serve.
Our Core Values
We build stronger communities where people matter by putting our core values into action.
- Deliver an Exceptional Experience
- Shine Through Service
- Lead with Integrity
- Create Positive Impact
- Foster Genuine Relationships
What We Offer
- Competitive pay
- Generous 401(k) Retirement Plan
- Health, Dental, and Vision Insurance
- Life and Long-Term Disability Insurance
- Incentive Bonus Program
- Paid Vacation, Holiday, and Sick Time
- Paid Parental Leave
- Well-Rounded Employee Assistance Program (EAP)
- Supportive team environment
- Opportunities to serve and engage in local communities
Deposit Servicing Specialist
Position Summary:
The Deposit Servicing Specialist supports the Bank’s deposit operations by processing and balancing customer transactions, maintaining accurate account information, and assisting with ACH, debit cards, online banking, and other deposit-related services. This position researches and resolves account issues, assists customers and employees with deposit servicing needs, and ensures transactions and account records are handled accurately and in accordance with Bank procedures and regulatory requirements. This is a full-time position working Monday through Friday during regular business hours.
Principal Duties and Responsibilities:
Responsible for or serve as a backup for the following duties:
- Review daily overdraft items and determine whether to honor or return them or close the account, according to policy and individual customer situation. Processes overdrafts according to established procedures. Assesses circumstances and makes decisions on collecting or waiving overdraft fees. Refers NSF checks back to originator and charges account accordingly. Follows collection procedures on NSF checks. Assists in editing proofs and operating sorter. Prepares a Block sheet each Monday and posts through the block.
- Balances in process accounts including loan, DDA, and Tyme savings. Prepare account reports. Posts all customer account changes including address changes. Reviews unposted general ledger accounts and make necessary corrections. Balances general ledger accounts for MasterCard, and money orders. Notifies supervisor immediately of any suspicious activity or questionable transactions. Balance loan and deposit principal accrued interest daily. Place warnings on accounts, stop payments, and take any other actions, as necessary to the account. Combine statements, if applicable.
- ACH function - Consumer: may need to set up ACH activity, reviews ACH activity with proper customer authorization and resolve customer ACH problems.
- Order Debit cards and handle fraud complaints related to Debit Cards.
- ACH function - Commercial: may need to assist customers with ACH files. Work closely with Cash Management Specialist on setting up commercial customers with online banking and troubleshoot. Prepare yearly calendars, payroll charging, send out yearly ACH rule books to commercial customers and send out reports to management. File previous year ACH files in the basement.
- Pull unposted checks, verify point of deposits and pay or return items. Edit suspect report and check any stop payments. Return check process; prepares reversal, verifies account number on return check notice, posts information on computer terminal, stamps checks with appropriate funds available as paid.
- Review and follow up on the collection of bad checks according to established procedures. Prepare proper legal forms and correspond with appropriate police departments.
- Maintain all CIF information (both on signature cards and on computer). Verify all new deposit accounts and make necessary changes to the system.
- Prepare and maintain required government reporting information according to established regulations and bank procedures.
- Assist customers with their deposit servicing related inquiries or concerns, in person and by telephone. Provides balance information, balance checkbooks, telephone transfers, etc.
- May correct issues with deposit accounts as far as reversals if items posted incorrectly by using a block.
- Prepare Bill payment checks and entries for mailing.
- Maintain specifications and setting up new products.
- Return Point of Sale fraud and credit customer.
- Return social security payments for deceased customers and preparing reclamations.
- Set up vendors for the loan department, inputting savings bond interest in the system throughout the year and then balancing them at year-end and completing and sending in reporting information.
- Performs computer room duties as needed, including printing of checks, changing back-up disks, etc.
- Performs cash letter adjustments as required.
- Research outstanding entries on the US Bank statement.
- Assist commercial customers in Business Online, including logging in and handling customer problems with password and lock out.
- Monitors the external email that arrives on the computer outside of the IT office.
Additional Duties and Responsibilities:
- Verify check information for customer statements and stuffing statements to be sent to customers. Prepare outgoing mail.
- Locate information for customer or co-worker and complete inquiries regarding customer accounts.
- Set up stop payments upon request.
- Releasing incoming wires; contact customers and assist with problems.
- Maintain up-to-date job knowledge through industry appropriate reading. Takes lead in informing employees of new enhancements to deposit, CIF and government reporting system.
- Assist customers with internet banking, Mobiliti, Zelle, Bill Payment, Online Banking, and remote deposit.
- Other duties may be necessary to fulfill the responsibilities of this position.
Qualifications
Qualifications:
- High school diploma or equivalent required.
- 1-3 years of banking, financial services, or related experience preferred.
- Strong customer service and interpersonal skills with the ability to provide a positive customer experience.
- Strong attention to detail with the ability to perform work accurately.
- Excellent verbal communication skills and the ability to interact professionally with customers and coworkers.
- Basic mathematical skills, including the ability to work with fractions, decimals, and percentages.
- Ability to effectively use computers, banking systems, and other necessary equipment.
Working Conditions
Work is performed largely in a pleasant office environment, and requires frequent use of computers, telephones, and other office and banking-specific equipment, with sustained mental focus and visual attention. There will be prolonged sitting, along with bending and stooping. May occasionally lift up to 50 lbs. Work is generally performed during regular business hours, with occasional unscheduled overtime when needed.
This job description describes the general nature and level of work performed by the employee assigned to this position. It does not state or imply that these are the only duties and responsibilities assigned to the job. The employee may be required to perform other job-related duties. All job duties are subject to change over time, and to possible modification to reasonably accommodate individuals with a disability.
Northwestern Bank is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.
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