Customs Brokerage Coordinator

Crane Worldwide Logistics is a leader in supply chain solutions with 150+ locations across 36 countries, providing services that address our clients' logistics challenges.

As a full-service global freight forwarder and contract logistics provider, we help our clients manage the warehouse and transportation needs of their supply chain so they can focus on their business.

Essential Job Functions:

• Prepare, review, submit and monitor import, export and transit customs declarations.
• Ensure compliance with the EU Union Customs Code (UCC), Dutch customs procedures and applicable EU regulations.
• Validate HS/CN and TARIC classifications, customs value, country of origin, preferential treatment, customs duties and import VAT.
• Review and maintain supporting documentation, including commercial invoices, packing lists, certificates of origin, licences and transport documents.
• Coordinate customs inspections, physical examinations, requests for information and shipment releases.
• Handle procedures including NCTS transit, customs warehousing, temporary admission, and inward or outward processing.
• Coordinate with Dutch Customs, customers, freight forwarders, carriers, warehouses and other operational stakeholders.
• Monitor regulatory and system changes and keep customs records and audit trails complete and accurate.
• Identify, investigate and resolve discrepancies, declaration rejections, clearance delays and compliance issues.
• Support internal controls, audits, customer onboarding, work instructions and continuous improvement within the customs brokerage operation.
• The team works in shift pattern, everybody is on call for a week.
  

Other Skills and Abilities:

• Strong working knowledge of EU and Dutch customs legislation, the UCC, TARIC, classification, origin, customs valuation, duties and import VAT but also Carbon Border Adjustment Mechanism (CBAM), the EU Deforestation Regulation (EUDR), and the Forced Labour Regulation (FLR).
• Practical knowledge of Dutch customs declaration platforms and relevant EU systems, including DMS, NCTS, AES, Cargonaut and Portbase.
• Ability to review source documents critically, identify compliance risks and determine when escalation is required.
• Excellent analytical, organizational and problem-solving skills, with high attention to detail and accuracy.
• Ability to manage multiple shipments, priorities and strict operational deadlines without compromising quality.
• Strong written and verbal communication, customer service and stakeholder-management skills.
• Proficiency in Microsoft Office and customs or logistics software.
• Professional fluency in Dutch; English proficiency is strongly preferred.
• Ability to work independently, collaborate across departments and share practical customs knowledge with colleagues.
• Readiness to work outside of office hours.

Education and Experience:

• MBO or HBO qualification, or a bachelor’s degree, in Logistics, Customs Administration, International Trade, Supply Chain Management or a comparable discipline.
• Minimum 3–5 years of recent hands-on experience in Dutch customs brokerage, freight forwarding or international logistics.
• Proven experience independently preparing and processing import, export and transit declarations.
• Practical knowledge of Dutch Customs procedures and EU customs legislation.
• Experience with customs software, electronic declaration systems and the resolution of customs exceptions.

Certifications and Licences:

• Recognized Dutch Customs Declarant qualification (Douane Declarant / Declarantopleiding) is strongly preferred.
• A professional qualification in customs compliance, international trade or a related field is an advantage.
• Training in HS/CN and TARIC classification, customs valuation, preferential origin and UCC requirements is desirable.
• Knowledge of AEO requirements, customs representation, EORI and customs authorisations is required for effective performance of the role.
  

Physical Requirements:

• Ability to work at a computer workstation and review detailed electronic and paper customs documentation for extended periods.
• Ability to use a keyboard, mouse, telephone and standard office equipment throughout the working day.
• Ability to communicate effectively by email, telephone, video conference and in person.
• Occasional movement within office, warehouse or operational areas, subject to local safety requirements.
• Ability to perform the essential functions of the role with or without reasonable accommodation.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Recruitment Agency Policy

At Crane Worldwide Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details.

Where recruitment support is required, we will engage trusted partners through a formal written agreement. We will not be liable for be liable for any associated placement fees for any CVs received without such an agreement.

We appreciate your cooperation in respecting this policy.