Customer Success Manager
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Skills
About the role
About the Role
Join a customer success team at an AI-powered retail technology company, supporting small and mid-sized retail and e-commerce clients. You will help clients get value from AI shopping tools while gradually growing into ownership of a larger portfolio and key relationships.
What You'll Do
Handle client questions by email and in meetings with a friendly, knowledgeable, solutions-oriented approach.
Help clients use AI chat and voice tools effectively, and configure and maintain settings in product back-end systems.
Adapt your communication and enablement to clients with different levels of technical expertise.
Share structured client feedback and product improvement ideas with the Product team.
Support sales colleagues with product evaluations and scoping proposals for potential upsells.
Monitor account health, identify expansion opportunities, and take on greater ownership of projects and client relationships over time.
What We're Looking For
0 to 2 years of professional experience, including experience in a client-facing support role.
A completed degree in business, business informatics, industrial engineering, or a related field.
Experience with Google Workspace, Slack, and HubSpot, and familiarity with AI tools such as Claude and Gemini, including prompting.
Interest in digital products, AI, and back-end systems; experience with SaaS or technology is helpful.
Native-level or C2 German and strong written and spoken English.
A customer-focused, empathetic, proactive communicator who can work in a structured and self-directed way.
Compensation & Benefits
Visa sponsorship is not available.
Location
Hybrid in Cologne, North Rhine-Westphalia, Germany. Remote work from within Germany is also possible.