Customer Services Representative (CTSR)

ABOUT THE ORGANIZATION
 

Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.
 

Sun Chemical Corporation is a subsidiary of Sun Chemical Group Coöperatief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, U.S.A. For more information, please visit our website at www.sunchemical.com or connect with us on LinkedIn or Twitter
 

Customer Technical Sales Representative  – Metal Decorating Inks

Location: Gauteng

Industry: Printing Inks / Metal Packaging / Metal Decorating

We are seeking a highly experienced Metal Decorating Specialist  with proven expertise in metal decorating inks, specifically within the metal packaging and can-making industry. This position is suited to a technical professional who understands the formulation, application, troubleshooting, and performance requirements of coatings and inks used in metal decoration processes.

Key Requirements

• Minimum 5 years' experience in a metal decorating ink manufacturing, technical service, or printing environment.
• Strong working knowledge of metal decorating inks used for beverage cans, closures, aerosols, food cans, or general metal packaging.
• Practical experience supporting and troubleshooting lithographic (offset) printing processes on metal substrates.
• Good understanding of UV-curable inks, coatings, and UV curing systems.
• Experience working directly with decorators, can manufacturers, printers, or packaging converters.
• Ability to diagnose and resolve print quality issues, including:
• Colour consistency
• Adhesion failures
• Scuff resistance
• Cure performance
• Ink transfer and print defects
• Varnish and coating performance
• Knowledge of colour matching, ink adjustments, and quality control procedures.
• Familiarity with laboratory testing and production environment requirements.
• Valid driver's licence and willingness to travel to customer sites when required.

Key Responsibilities

• Provide technical support to customers using metal decorating inks and coatings.
• Conduct press-side troubleshooting and process optimisation.
• Assist customers with product trials, qualifications, and new product introductions.
• Evaluate print and coating performance and provide corrective actions.
• Support colour matching and product development initiatives.
• Work closely with production, quality, sales, and R&D teams.
• Deliver technical training to customers and internal stakeholders.
• Prepare technical reports and recommendations following site visits and trials.
• Achieve sales targets at key customers

Preferred Qualifications

• Matric, Diploma in Printing Technology, or related technical field.
• Experience with metal decorating equipment and production processes.
• Previous employment within an ink manufacturer, metal packaging company, can manufacturer, or specialist printing organisation.

Important

Applications will only be considered from candidates with hands-on technical experience in metal decorating inks and a sound understanding of lithographic and UV printing processes. Applicants without relevant ink, coating, can-making, or metal packaging industry experience will not be considered.

To apply, please submit your CV detailing your experience with metal decorating inks, lithographic printing, UV systems, and technical customer support and sales.

BENEFITS

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short and long term disability benefits, 401(k)+match and life insurance. Eligibility of benefit timing may vary.

EQUAL EMPLOYMENT OPPORTUNITY
 

It is Sun’s policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identity, marital or veteran status, disability, or any other status protected by applicable law.
 

Employment agencies are an important component of our talent acquisition strategy, and we value the partnerships we have built with our preferred vendors. We will not accept unsolicited resumes from employment agencies for any employment opportunity. All resumes submitted by search firms to any employee at Sun Chemical or directly to hiring managers in any form without a signed contract on file, and search engagement for that position, will be deemed unsolicited in nature, and no fee will be paid in the event the candidate is hired as a result of the referral or through other means. Additionally, any resume submitted without a contract in place will be considered property of Sun Chemical and no fees will be paid to the agency if the candidate is hired.