Customer Service Representative
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Key details
- Location
- Griffith, NSW, Australia
- Work style
- Onsite
- Function
- Customer success & Support
- Focus area
- other
- Posted
- 1w ago
Skills
customer serviceerpinvoicingmicrosoft officeorder management
About the role
CORE PURPOSE
This role entails working closely with our customers, account managers and production team to manage and complete orders from receipt of job request to delivery of labels in an accurate and timely manner.
RESPONSIBILITIES
Act as the primary point of contact for customer enquiries, orders, and service requests.
Process customer quotations, sales orders, artwork approvals, and related documentation.
Coordinate with Production, Scheduling, Pre-Press, Procurement, and Accounts teams to ensure on-time delivery.
Keep customers informed of order progress, timelines, and any changes that may impact delivery.Manage customer projects from order placement through to invoicing.
Maintain accurate customer and order information within company systems.
Support Account Managers and assist with new product introductions, press approvals, and subcontracted work.
Resolve customer issues and contribute to continuous improvement initiatives.
REQUIREMENTS
Previous experience in Customer Service, Sales Support, Order Management, or a similar role within manufacturing, packaging, printing, or industrial environments.
Strong communication and relationship-building skills with both customers and internal stakeholders.
Excellent organisational skills, attention to detail, and ability to manage multiple priorities.
Proficiency in ERP systems and Microsoft Office applications.
Customer-focused mindset with strong problem-solving abilities and a proactive approach to service delivery.
This role entails working closely with our customers, account managers and production team to manage and complete orders from receipt of job request to delivery of labels in an accurate and timely manner.
RESPONSIBILITIES
Act as the primary point of contact for customer enquiries, orders, and service requests.
Process customer quotations, sales orders, artwork approvals, and related documentation.
Coordinate with Production, Scheduling, Pre-Press, Procurement, and Accounts teams to ensure on-time delivery.
Keep customers informed of order progress, timelines, and any changes that may impact delivery.Manage customer projects from order placement through to invoicing.
Maintain accurate customer and order information within company systems.
Support Account Managers and assist with new product introductions, press approvals, and subcontracted work.
Resolve customer issues and contribute to continuous improvement initiatives.
REQUIREMENTS
Previous experience in Customer Service, Sales Support, Order Management, or a similar role within manufacturing, packaging, printing, or industrial environments.
Strong communication and relationship-building skills with both customers and internal stakeholders.
Excellent organisational skills, attention to detail, and ability to manage multiple priorities.
Proficiency in ERP systems and Microsoft Office applications.
Customer-focused mindset with strong problem-solving abilities and a proactive approach to service delivery.