Customer Service Rep

JOB TITLE/LOCATION:

Customer Service Representative – Baldwin Park, CA

DESCRIPTION:

The Customer Service Representative serves as the primary point of contact for clients, ensuring timely and accurate communication regarding orders, shipments, and product inquiries.

ESSENTIAL FUNCTIONS OF THE JOB:

• Serve as the primary liaison between customers and internal departments (production, engineering, quality, and logistics).
• Process and manage customer orders, ensuring accuracy and timely fulfillment.
• Respond to customer inquiries regarding product specifications, lead times, and order status.
• Coordinate with production teams to communicate delivery schedules and resolve delays.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Support contract review processes to ensure compliance with aerospace industry standards.
• Assist in resolving customer complaints and issues with a focus on root cause and corrective action.

The preceding functions have been provided as examples of the types of work performed by employees assigned to this job function. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

EDUCATION:

High School diploma or General Education Degree (GED) preferred.

EXPERIENCE:

2+ years of customer service experience, preferably in aerospace, defense, or manufacturing environments.

KNOWLEDGE/SKILLS/ABILITIES:

• Familiarity with aerospace industry standards (e.g., AS9100, ITAR compliance) is highly desirable.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Demonstrated problem-solving and conflict resolution abilities.
• Ability to read and interpret technical documents, drawings, and specifications.
• Team-oriented with a proactive and customer-focused mindset.

RBC Bearings is a well-known international manufacturer and marketer of highly engineered precision plain, roller and ball bearings. We have been providing bearing solutions to our customers since 1919. Over the past ten years, under the leadership of our current management team, RBC Bearings has significantly broadened our end markets, products, customer base and geographic reach. We currently have 31 facilities, of which 28 are manufacturing facilities in five countries. Our selling efforts are supported by a global network of sales engineers, distributors and authorized agents.