Customer Service Associate

If you enjoy helping people and building relationships in your community, this is an opportunity to make those connections part of your workday. As a Customer Service Associate at Bank of Luxemburg, you’ll help customers with everyday banking needs, answer questions, solve problems, and create the kind of welcoming experience that keeps people coming back. This position will work 35-40 hours per week Monday – Friday, including 1-2 Saturday mornings per month.

Our mission is “To have a positive impact on people’s lives.” That starts with our employees and extends to the customers and communities we serve. You’ll join a supportive, community-focused organization that values collaboration, growth, and meaningful connections, along with the family feel our employees value. Bank of Luxemburg was also recognized as a Top Workplace in 2025 and 2026.

What You’ll Do

• Welcome customers, answer questions, and provide friendly, professional service in person and by phone.
• Process everyday banking transactions accurately and efficiently, including deposits, withdrawals, loan payments, cashier’s checks, and other teller services.
• Help customers with online banking, debit card inquiries, account research, and other banking needs.
• Build relationships by listening to customers, recognizing opportunities to help, and connecting them with the right Bank products, services, or team members.
• Help protect customers and the Bank by identifying potential fraudulent activity, maintaining confidentiality, and following banking policies and procedures.

Qualifications

What You’ll Bring

• Strong people skills and a genuine focus on helping customers.
• A detail-oriented, organized approach and the ability to manage multiple tasks.
• The ability to handle confidential information responsibly and represent Bank of Luxemburg professionally.
• Previous customer service, cash-handling, and problem-solving experience is a plus.

Benefits, Perks & Room to Grow

We want you to build a rewarding career here, not just find your next job. Bank of Luxemburg believes in growing our employees and promoting from within whenever possible, while offering benefits designed to support you at work and beyond.

• Take care of yourself and your family: Health, dental, vision, life insurance, an Employee Assistance Program (EAP), and a health & wellness program
• Plan for your future: 401(k) match and Employee Stock Purchase Plan
• Enjoy time for what matters: Paid time off, paid holidays, and paid time off to volunteer
• Keep learning and growing: Tuition reimbursement and opportunities to grow your career and pursue advancement from within.
• Enjoy a few extras: Employee Reward Program, company-paid short- and long-term disability, pet insurance, and free and discounted bank services.

Ready to Make an Impact?

If you’re ready to build relationships, serve your community, and be part of a team focused on making a positive difference, we’d love to hear from you. Apply today to join Bank of Luxemburg as a Customer Service Associate.